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BBB Business Review

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BBB Accredited Business since

Bask Technology, Inc.

Phone: (866) 515-4865 2500 W Executive Pkwy Ste 150, Lehi, UT 84043 http://www.bask.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

We believe technology should enrich life, not distract from it. Since 2004, we have been entrusted by our members to provide immediate technology advice, safety and support. Families, individuals and small business owners rely on us to be their solution to almost any technology challenge. Our U.S.-based network of advisors take pride handcrafting fast solutions for each unique member.  In addition to 24/7 support, our memberships include best-in-class identity protection, antivirus, and cloud storage. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bask Technology, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Bask Technology, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 84 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

84 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 14
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 53
Total Closed Complaints 84

Customer Reviews Summary Read customer reviews

45 Customer Reviews on Bask Technology, Inc.
Customer Experience Total Customer Reviews
Positive Experience 38
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 45

Additional Information

BBB file opened: August 07, 2007 Business started: 06/07/2004 Business started locally: 06/07/2004 Business incorporated 10/02/2009 in DE
Type of Entity

Corporation

Business Management
Mr. Zane Bennett, Executive Vice President Mr. Phil Fraher, CFO Ms. Jewelya Lees, Operations Manager
Contact Information
Customer Contact: Ms. Jewelya Lees, Operations Manager
Business Category

Computers - Service & Repair Computer Consultant

Refund and Exchange Policy
Thinking about canceling your service? We’d hate to see you go! If you’re unsatisfied with your Bask service, please contact us any time to talk about your experience. 
You can cancel your Bask service at any time. Simply call us and our Customer Service team will guide you through the process.
To contact Customer Service, call 1 (866) 515-4865 and select option 4.
Alternate Business Names
Bask.com iTok, Inc. iTOK.NET
Products & Services

This company provides technology support.


Customer Review Rating plus BBB Rating Summary

Bask Technology, Inc. has received 4.79 out of 5 stars based on 45 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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