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BBB Accredited Business since


Additional Locations

Phone: (801) 506-1000 Fax: (801) 265-3999 4548 S Atherton Dr Ste 200, Salt Lake City, UT 84123 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that MetaStock meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for MetaStock include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MetaStock
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 04, 1992 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated 03/14/2013 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Scott Brown, President Mr. Alex Hendricks, Business Contact Mr. Greg Lewis, Business Contact Mr. Allan McNichol, Business Contact
Contact Information
Principal: Mr. Scott Brown, President
Business Category

Computers Hardware, Software & Services

Alternate Business Names
Innovative Market Analysis, LLC
Business Management

Previously this business operated as Equis International,LLC.

Additional Locations

  • 4548 S Atherton Dr Ste 200

    Salt Lake City, UT 84123 (801) 506-1000

  • 90 S 400 W Ste 620

    Salt Lake City, UT 84101 (800) 882-3040 (801) 265-8886 (801) 265-9998 (801) 883-8500


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/25/2015 Problems with Product/Service | Complaint Details Unavailable
1/30/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Metastock End of Day Data version does not update Weekly, Monthly or Quarterly time frames upon End of Day but update according to the given time frames rendering technical analysis from a wider perspective useless. This is a serious flaw/drawback.

Desired Settlement: DesiredSettlementID: Other (requires explanation) Software should include End of Day data for all time frames provided on a non intraday basis.

Business Response: Initial Business Response /* (1000, 8, 2013/10/24) */ We absolutely provide data that updates daily, monthly and quarterly. Our data is powered by ******* ******* who is known for the best and cleanest data in the industry. Final Consumer Response /* (3000, 10, 2013/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) That statement is totally misleading. Weekly, Monthly and quarterly charts are NOT updated on a daily basis. This has been confirmed with your customer service people and in an email by ***** *******, Director of Sales. He confirms in writing this is a feature that will be available in future versions. If I need this end of day data, I should pay for INTRADAY data in other words Metastock Pro. This is the basis of my complaint. If you claim to provide end of day data then it should be provided in all Time Frames and should not be restricted to Daily only. Please get your facts straight before wasting our time further. Final Business Response /* (4000, 12, 2013/10/30) */ You can accomplish this in MetaStock 11 End of Day or MetaStock 12 Pro. I am happy to give you a free copy of either of these. I looked up your account online and you have MetaStock Pro 11 and you could do this through the Downloader. We are happy to show you how to do this. We are going to fix this in future versions.