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BBB Accredited Business sinceAdditional Locations
Phone: (801) 506-1000 Fax: (801) 265-3999 4548 S Atherton Dr Ste 200, Salt Lake City, UT 84123 View Additional Email Addresses
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A BBB Accredited Business since
BBB has determined that MetaStock meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for MetaStock include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Scott Brown, President Mr. Alex Hendricks, Business Contact Mr. Greg Lewis, Business Contact Mr. Allan McNichol, Business Contact
Computers Hardware, Software & Services
Alternate Business NamesInnovative Market Analysis, LLC
Previously this business operated as Equis International,LLC.
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About BBB Business Review Content & Services:
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Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|6/25/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: Metastock End of Day Data version does not update Weekly, Monthly or Quarterly time frames upon End of Day but update according to the given time frames rendering technical analysis from a wider perspective useless. This is a serious flaw/drawback.
Desired Settlement: DesiredSettlementID: Other (requires explanation) Software should include End of Day data for all time frames provided on a non intraday basis.
Business Response: Initial Business Response /* (1000, 8, 2013/10/24) */ We absolutely provide data that updates daily, monthly and quarterly. Our data is powered by ******* ******* who is known for the best and cleanest data in the industry. Final Consumer Response /* (3000, 10, 2013/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) That statement is totally misleading. Weekly, Monthly and quarterly charts are NOT updated on a daily basis. This has been confirmed with your customer service people and in an email by ***** *******, Director of Sales. He confirms in writing this is a feature that will be available in future versions. If I need this end of day data, I should pay for INTRADAY data in other words Metastock Pro. This is the basis of my complaint. If you claim to provide end of day data then it should be provided in all Time Frames and should not be restricted to Daily only. Please get your facts straight before wasting our time further. Final Business Response /* (4000, 12, 2013/10/30) */ You can accomplish this in MetaStock 11 End of Day or MetaStock 12 Pro. I am happy to give you a free copy of either of these. I looked up your account online and you have MetaStock Pro 11 and you could do this through the Downloader. We are happy to show you how to do this. We are going to fix this in future versions.