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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that InsideSales.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for InsideSales.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. David Elkington, Owner Mr. James Dotter, Controller Mr. Matt Hall, Law Clerk
Computers Hardware, Software & Services
34 E 1700 S Ste A-220
Provo, UT 84606 (801) 853-4090 (866) 342-5370 (866) 609-0724 (888) 203-2438 (877) 207-8909 (385) 207-7252 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (385) 207-7252(Phone)
- (866) 342-5370(Phone)
- (866) 609-0724(Phone)
- (877) 207-8909(Phone)
- (888) 203-2438(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Salesperson did not disclose this was an enterprise system requiring over 6 week for full implementation. After signing 12 month contract and depositing 1350 for setup I was provided the 45 day implementation agenda. This was never disclosed and the system was to be turn key with customization to my company. After repeated request for refund prior to any work being done and within days of signing contract I was told they would not refund.
Desired Settlement: Cancel contract and refund money deposited.
Business Response: Initial Business Response /* (1000, 9, 2014/06/15) */ Contact Name and Title: ** ******* **** Contact Phone: ************ Contact Email: *****@insidesales.com RESPONSE TO BBB CASE # XXXXXXXX Filed by ***** *******, *** ********* dba ********* (contract effective April 21, 2014) InsideSales.com ("ISDC") respectfully replies to the complaint filed against it by ***** ******* on behalf of *** ********* dba ********* ("*********"), who has been an ISDC customer since April 2014. ISDC is the leading provider of sales acceleration technology. Implementation of such technology traditionally cost $2,500 and takes anywhere between 30 to 45 days to complete, depending on the size and industry of the client. Implementation also requires customer input so as to ensure that the technology functions for the customer's unique circumstances. Mr. ******* asserts that the ISDC sales representative who sold the services to ********* did not disclose how long a full implementation would take. Mr. ******* further asserts that had the duration of the implementation been disclosed prior to ********* executing the contract, ********* would have never purchased the services. ********* requests that ISDC cancel the Service Order, and refund any fees paid to ISDC by *********. ISDC disputes these claims. Prior to contracting with ISDC, Mr. ******* was made aware of the $1,900 implementation fee. Mr. ******* apparently did not object to such implementation process because he executed the Service Order outlining the implementation fee. Mr. Nucklos was again informed of the duration of implementation on the ISDC kick off call on April 22, 2014. As before, Mr. ******* did not object to this timeline on the kick off call. As implementation progressed Mr. ******* became impatient with the process. He insisted that the ISDC implementation consultant complete the implementation with little to no input from *********. He eventually requested to cancel the Agreement. In response to *********'s request, ISDC offered to compensate ********* for any delay in the implementation process by providing two free months of services. ********* accepted this offer by executing an amendment on May 7, 2014, and was rededicated to completing implementation properly. Shortly thereafter, Mr. ******* and ********* changed course again, and requested to cancel the Service Order. ISDC feels that it has acted reasonably given the circumstances. To resolve this matter, InsideSales.com is willing to honor the offer already made to ********* by providing two free months of services. InsideSales.com seeks to satisfy its customers and succeeds for the vast percentage of customers. ISDC is saddened to think that a customer, who might have exercised a number of mitigating methods, resorts to public complaints instead of contractually available remedies. Even so, our desire for happy customers leads us to do what we can to demonstrate our commitment to them.
|5/9/2013||Problems with Product/Service|
|9/7/2012||Problems with Product/Service|