This business is not BBB accredited.
Phone: (801) 634-6611 2946 S Garden Farm Ln, Salt Lake City, UT 84106
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Expeditedsoftware.com, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Chris Curnen, President
Computers Hardware, Software & Services
THIS LOCATION IS NOT BBB ACCREDITED
2946 S Garden Farm Ln
Salt Lake City, UT 84106 (801) 634-6611 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I visited the item page for Norton Internet Security 2013 (3 PC version) on expeditedsoftware.com's website, http://www.expeditedsoftware.com/symantec-norton-internet-security-2013/?gclid=CKD858OTvLgCFYie4AodsksAOQ that had an add-to-cart button that I clicked on, but whether or not it was the 1pc version, or the 3pc version was not shown, so I called the XXX-XXX-XXXX phone number to find out it was supposed to be the 3pc version...so I checked-out, and a sales transaction was completed via my paypal account. After receiving "Norton Antivirus 2013", which is not even half of Norton Internet Security, I first checked to see that the add-to-cart button I clicked on was, indeed, the one on the Norton Internet Security item page, by checking the printout and the Internet Explorer 8's "view history" submenu. There were no "Norton Antivirus" entries, because I did not look at or visit any Norton Antivirus page on their website--the add-to-cart button added the wrong item into the http://www.vegascart.com/norton-internet-security-2013-1-year-1pc-download/?gclid=CKmUqsqXvLgCFY2Z4AodvmYAYw shoppingcart (eventhough it was listed as 3pc boxed version, not a 1pc download).I called the XXX-XXX-XXXX phone number, and the guy I talked to (who identified himself as) ******* told me, 1st, that he talked to the shipping manager, and I would have to pay again for Norton Internet Security 2013, because the wrong item was ordered.After I explained that I checked my history, and had never even visited any of their Norton Antivirus item pages, and the only item page I visited was for Norton Internet Security, he finally said they would send me an email with a return label to affix to the wrong item's package I received, and send it back in (free of charge)....and, then I would be sent Norton Internet Security 2013 3pc version (without charge).I have not received any email from them, and used their "message" link on "my account" page to complain, but have, still, not received any email or contact at all, from them. Product_Or_Service: Norton Internet Security 2013 (3pc version) Order_Number: *** Account_Number: none was given
Desired Settlement: DesiredSettlementID: Other (requires explanation) Send me a good copy of the 3pc "boxed" version of Norton Internet Security 2013. The item page also lists the price at $19.80 ( http://www.expeditedsoftware.com/symantec-norton-internet-security-2013/?gclid=CKD858OTvLgCFYie4AodsksAOQ ), so I would like to receive the #3.20 refund I should be due.Thank you for your time.
Business Response: Consumer's Final Response /* (2530, 8, 2013/08/14) */ Expedited Software has allowed me to exchange the incorrect Norton Antivirus 2013 product that was mistakenly added to my shopping cart, and have sent me the exchange I was requesting: Norton Internet Security 2013, 3pc version. I am completely satisfied with the outcome. *** ******