This Business is not BBB accredited
Phone: (801) 634-6611 2946 S Garden Farm Ln, Salt Lake City, UT 84106
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Expeditedsoftware.com, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Chris Curnen, President
Computers Hardware, Software & Services
THIS LOCATION IS NOT BBB ACCREDITED
2946 S Garden Farm Ln
Salt Lake City, UT 84106 (801) 634-6611 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I visited the item page for Norton Internet Security 2013 (3 PC version) on expeditedsoftware.com's website, http://www.expeditedsoftware.com/symantec-norton-internet-security-2013/?gclid=CKD858OTvLgCFYie4AodsksAOQ that had an add-to-cart button that I clicked on, but whether or not it was the 1pc version, or the 3pc version was not shown, so I called the XXX-XXX-XXXX phone number to find out it was supposed to be the 3pc version...so I checked-out, and a sales transaction was completed via my paypal account. After receiving "Norton Antivirus 2013", which is not even half of Norton Internet Security, I first checked to see that the add-to-cart button I clicked on was, indeed, the one on the Norton Internet Security item page, by checking the printout and the Internet Explorer 8's "view history" submenu. There were no "Norton Antivirus" entries, because I did not look at or visit any Norton Antivirus page on their website--the add-to-cart button added the wrong item into the http://www.vegascart.com/norton-internet-security-2013-1-year-1pc-download/?gclid=CKmUqsqXvLgCFY2Z4AodvmYAYw shoppingcart (eventhough it was listed as 3pc boxed version, not a 1pc download).I called the XXX-XXX-XXXX phone number, and the guy I talked to (who identified himself as) ******* told me, 1st, that he talked to the shipping manager, and I would have to pay again for Norton Internet Security 2013, because the wrong item was ordered.After I explained that I checked my history, and had never even visited any of their Norton Antivirus item pages, and the only item page I visited was for Norton Internet Security, he finally said they would send me an email with a return label to affix to the wrong item's package I received, and send it back in (free of charge)....and, then I would be sent Norton Internet Security 2013 3pc version (without charge).I have not received any email from them, and used their "message" link on "my account" page to complain, but have, still, not received any email or contact at all, from them. Product_Or_Service: Norton Internet Security 2013 (3pc version) Order_Number: *** Account_Number: none was given
Desired Settlement: DesiredSettlementID: Other (requires explanation) Send me a good copy of the 3pc "boxed" version of Norton Internet Security 2013. The item page also lists the price at $19.80 ( http://www.expeditedsoftware.com/symantec-norton-internet-security-2013/?gclid=CKD858OTvLgCFYie4AodsksAOQ ), so I would like to receive the #3.20 refund I should be due.Thank you for your time.
Business Response: Consumer's Final Response /* (2530, 8, 2013/08/14) */ Expedited Software has allowed me to exchange the incorrect Norton Antivirus 2013 product that was mistakenly added to my shopping cart, and have sent me the exchange I was requesting: Norton Internet Security 2013, 3pc version. I am completely satisfied with the outcome. *** ******