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BBB Accredited Business since

Elite IT Partners, Inc.

Phone: (877) 704-3223 View Additional Phone Numbers 1548 N Technology Way Bldg D Ste 1100, Orem, UT 84097 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Elite IT Partners, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Elite IT Partners, Inc. include:

  • 26 complaint(s) filed against business

Factors that raised the rating for Elite IT Partners, Inc. include:

  • Length of time business has been operating
  • Response to 26 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 4
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 19
Total Closed Complaints 26

Customer Reviews Summary Read customer reviews

26 Customer Reviews on Elite IT Partners, Inc.
Customer Experience Total Customer Reviews
Positive Experience 20
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 26

Additional Information

BBB file opened: January 19, 2012 Business started: 03/10/2010 in UT Business started locally: 03/10/2010 Business incorporated 03/10/2010 in UT
Type of Entity


Business Management
Mr. Jim Martinos, Founder/CEO Mr. Dalin Petersen, Customer Service Manager
Contact Information
Principal: Mr. Jim Martinos, Founder/CEO
Customer Contact: Mr. Dalin Petersen, Customer Service Manager
Business Category

Computers Hardware, Software & Services Computer Business Services Computers - Disaster Recovery Computers - Forensics Computers - Networks Computers - Service & Repair Computers - Programming Computers - Network Security Computer Consultant

Products & Services

Elite IT Partners, Inc. sells the following brand(s): We partner with Life Lock Identity Theft

Alternate Business Names
Elite IT Business Elite IT Home
Products & Services

This business offers support for computers, smart phones, media pads, computer networking, web cams, etc.

Customer Review Rating plus BBB Rating Summary

Elite IT Partners, Inc. has received 4.05 out of 5 stars based on 26 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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