Are you the Owner of this Business? ×
BBB® - Start With Trust

Are you...?

If yes, click here to learn about BBB Accreditation.

Are you...?

This business is not BBB accredited.

Messick Computers

Phone: (801) 264-8222 Fax: (801) 264-8052 250 E 6400 S, Salt Lake City, UT 84107 http://www.messickcomputers.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Messick Computers include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Messick Computers
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 17, 1998 Business started: 01/01/1991 Business started locally: 01/01/1991
Type of Entity

Sole Proprietorship

Business Management
Mr. Ron Messick, Owner
Contact Information
Principal: Mr. Ron Messick, Owner
Business Category

Computers - Dealers


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    250 E 6400 S

    Salt Lake City, UT 84107 (801) 264-8222

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/15/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: netbook was returned missing keyboard and back of unit. Entrusted them with our device and after quite sometime we went to retrieve it and it was missing the back of the computer and the keyboard. Admittedly they had the computer for well over a year and to be honest after having a child and buying a house we had forgotten about it. I do not believe this justifies losing parts, the duration of the stay that is?

Desired Settlement: I just want to have my computer parts replaced. I do not think that is too much to ask?

Business Response: Initial Business Response /* (1000, 5, 2014/08/05) */ Contact Name and Title: *** *******, Owner Contact Phone: XXX-XXX-XXXX Contact Email: ***@messickcomputers.com 1. We originally charged the customer a deposit on the service to disassemble the laptop, remove the hard drive and backup to our server their data, and then copy their data to an external drive they were going to provide. 2. They were going to bring in an external hard drive for us to copy the data to and pay the remainder of the service which was to be at least $40. 3. The customer kept promising to bring in the hard drive but never did and we quit trying to contact them after a few months. 4. We had put the disassembled computer in a box and noticed it on a shelf we were cleaning recently and we were nice enough to contact the customer, even though it had been here for over a year, as the customer admits. 5. The customer came in and we were nice enough to allow them to receive the system without paying for the balance of the service that we had already performed. 6. They indicated that they were interested in the data and didn't want us to re-assemble the computer and picked up the box of parts. 7. Since the computer had been here for so long we cannot be sure we even received the complete computer as they may have started to disassemble it themselves and decided to have us finish it, and since it had been perhaps as long as a year and half, they may have forgotten this. 8. They accepted the box of parts as having received all that was due to them, especially since we didn't charge the remaining balance due. 9. Now, after at least one year, and likely much longer, we feel it is unreasonable to expect us in these circumstances to pay for parts for a computer they admit they forgot about and which they never bothered to contact us about and for which they didn't pay the remaining service due.