This business is not BBB accredited.
Phone: (801) 467-4500 2236 S 1300 E # D3A, Salt Lake City, UT 84106
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that <em>lowered</em> the rating for LaptopXchange include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for LaptopXchange include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementRyan Briggs, Company Contact
Computers - Dealers
THIS LOCATION IS NOT BBB ACCREDITED
2236 S 1300 E # D3A
Salt Lake City, UT 84106 (801) 467-4500 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: Repairs were made to my computer that failed within 3 weeks. Store is now closed and I have asked for refund from the main site. I cannot walk/drive Attempted to contact store to explain what was going on but got full mailbox. Contacted website via email and they offered to look at the problem in PHOENIX. The ROM drive replaced was not writing and I found i was no reading any more. Further, it seems the fan has failed when they did a clean out of my computer At that time, I requested a refunded and they explained since their store did not do the repair, they were not responsible (although they are part of the same chain).
Desired Settlement: Since I need to find a new provider I asked for the refund to restore the cost of repait because now I have to pay it again.