BBB Business Review

BBB Accredited Business since

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Description

On-line Practice Management System for Mental & Behavioral Health Professionals including Social Workers, Therapists, Counselors, Psychiatrists and Psychologist

BBB Accreditation

A BBB Accredited Business since

BBB has determined that TherapyMate LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for TherapyMate LLC include:

  • Length of time business has been operating

Factors that raised the rating for TherapyMate LLC include:

  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TherapyMate LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 21, 2014 Business started: 12/27/2012 Business started locally: 12/27/2012 Business incorporated: 12/27/2012 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Don Greene, President
Contact Information
Principal: Mr. Don Greene, President
Business Category

Computer Software Publishers & Developers Mental Health Services

Refund and Exchange Policy
TherapyMate is considered Software as a Service (SaaS). Customers are offered a 45-Day Free Trial period to evaluate our product, services and support. Customers may cancel their subscription at anytime during this period at no charge. Once paid services begin, customers may cancel their subscriptions at anytime during the month and may be entitled to a refund for the portion of the month's subscription that is unused. Products, services and support are provided on a month-to-month basis and no contract is required.
Service Area
United States of America
Alternate Business Names
Therapy Mate
Products & Services

Provides online calendars, scheduling, patient reminders, patient notes, insurance billing, credit card processing, income & expense tracking and document management.

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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