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BBB Accredited Business since

TherapyMate LLC

Phone: (866) 683-6886 11075 S State St Ste 30, Sandy, UT 84070 View Additional Email Addresses http://www.therapymate.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

On-line Practice Management System for Mental & Behavioral Health Professionals including Social Workers, Therapists, Counselors, Psychiatrists and Psychologist


BBB Accreditation

A BBB Accredited Business since

BBB has determined that TherapyMate LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for TherapyMate LLC include:

  • Length of time business has been operating

Factors that raised the rating for TherapyMate LLC include:

  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on TherapyMate LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 21, 2014 Business started: 12/27/2012 Business started locally: 12/27/2012 Business incorporated 12/27/2012 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Don Greene, President
Contact Information
Principal: Mr. Don Greene, President
Business Category

Computer Software Publishers & Developers Mental Health Services

Refund and Exchange Policy
TherapyMate is considered Software as a Service (SaaS). Customers are offered a 45-Day Free Trial period to evaluate our product, services and support. Customers may cancel their subscription at anytime during this period at no charge. Once paid services begin, customers may cancel their subscriptions at anytime during the month and may be entitled to a refund for the portion of the month's subscription that is unused. Products, services and support are provided on a month-to-month basis and no contract is required.
Service Area
United States of America
Alternate Business Names
Therapy Mate
Products & Services

Provides online calendars, scheduling, patient reminders, patient notes, insurance billing, credit card processing, income & expense tracking and document management.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.