This business is not BBB accredited.
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for TextbookStop include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for TextbookStop include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brian Zilvitis, CFO Mr. Pete Hurtubise, CEO
Computer Software Publishers & Developers Books - Textbooks New & Used
Alternate Business NamesCampus Buyback TBS Textbook Rentals, LLC TextbookGrid Ucentive LLC
THIS LOCATION IS NOT BBB ACCREDITED
1960 Sidewinder Dr Ste 212
Park City, UT 84060 (801) 648-7814 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I rented three books from this company, returned all three. They said I only returned two of them. Yet they refuse to give me any proof of this. On June 13th, 2013 I informed this company that they were not showing all of the three textbooks I rented from them as returned, and only showed two of them. I reached out to them because I knew that I had returned all three of the books together in the same box. They responded on June 17th, 2013 that they only received two of them and they wanted the third. At this point I am not sure if I called them, or if I did not correspond back. We were at an impasse and they said I hadn't returned the book, and I said I had. They contacted me November 26th, 2013 by phone and said that I needed to pay $28 for the book or return it. I was a bit caught off guard about this as it was five months later. But I listened and as I thought about it and looked in my email I realized what she was talking about. I mentioned that I said I returned it, and I am confident that I did, and they said I did not. How do I know that they did not make a mistake? How can I prove I returned it? She said by providing the tracking number. I said that the tracking number is the same as the other two books that I returned (which they marked as received). She told me they had checked with the person who processed this and that person said there was only two books. I found this odd, as it seems like whoever processes the books would deal with many packages and I don't know how they would remember a single package months ago. She told me it would be $28.00 to pay for the book. I was frustrated but felt like there was not a lot I could do. But I insisted I would like some sort of substantiation of this charge. She said they could provide the weights of the shipments as proof. I still inquired as what if I packaged them in different materials than they had, but I still wanted this proof as it was better than nothing. I received a letter from them 11/30 stating I owed $39.00 I followed up as this frustrated me, because on the phone they said $28.00 AND every correspondence with them I was still adamant that I returned this book. On November 30th, I informed them they had said $28.00 on the phone and asked for proof that it was not in the package with the other two books. I said "Again, where is the proof that my book wasn't returned. You received the other books I sent back with this book. How do you know that the person who checked in the books didn't make a mistake? I'd like some sort of proof of that." They responded on December 2nd: "We would be happy to charge $28 for the book. I can either charge the card we have on file or you can call us with a different card. Let us know if there is anything else we can help you with." This did not address my concern. So I responded: "Can you address this concern of mine: Again, where is the proof that my book wasn't returned. You received the other books I sent back with this book. How do you know that the person who checked in the books didn't make a mistake? I'd like some sort of proof of that." She responded back on December 3: "*******, I can personally tell you that I have been the one handling your account since you ordered in January. I was also the one that received the books. I can tell you that your package only had the 2 books I received into your account. Those were the only books in the box when I opened it. Once again I apologize. Let me know how you would like to pay for the book. Thank you, ******" I found this odd because I had also received emails from a ***** and whoever I had spoken to on the phone did not by any sense indicate they had opened the package, they indicated they talked to the person that had. But it just seemed odd that she would open the packages, and handle the customer service elements. But either way, it doesn't really address me wanting proof besides her "personal assurance." I responded that I would again like the proof that whoever I spoke to on the phone had mentioned to substantiate this charge.
Desired Settlement: I would like this book marked as returned and to not pay the $28 or $38 that they are requesting to close the account. I am sure I returned this, and would like a letter reflecting that they are marking the account as closed and settled.