This business is not BBB accredited.Additional Locations
Phone: (801) 399-3743 Fax: (801) 778-2382 View Additional Phone Numbers 372 24th St Ste 300, Ogden, UT 84401
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Outsource Receivables Management include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Jason Bradford, Vice President Ms. Chelli Allen, Company Contact Mr. Chris Green, President Ms. Marie Rice, Company Contact
Collection Agencies Computers - Dealers
Alternate Business NamesGreen And Sons Agency/G S A In
THIS LOCATION IS NOT BBB ACCREDITED
372 24th St Ste 300
Ogden, UT 84401 (801) 399-3743 (801) 394-5791 (800) 533-2090 (800) 325-2702 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 166
Ogden, UT 84402
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Additional Phone Numbers
- (801) 394-5791(Phone)
- (800) 533-2090(Phone)
- (800) 325-2702(Phone)
- (801) 778-2230 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Outsource receivables management refuses to remove or update a collection that was paid through my insurance. I have contacted them several times and finally had to go through Steele memorial hospital to deal with the bill. Insurance paid the hospital, so this collection company is violating my rights by leaving this collection on my credit report. They have no right to even collect on it as the original creditor has been paid. I was unconscious and unable to sign any paperwork for this visit. I cleared up this issue with the hospital in 2014. why is this collection agency still harassing me?
Desired Settlement: Remove your derogatory information from my credit reports and stop trying to collect when my state insurance covered the bill.
Business Response: This is the response to complaint number ******** filed by ******* ***** regarding collection activity by Outsource Receivables Management. Mrs. ***** received medical service at Steele Memorial hospital, and no medicare information was provided at the date of service. In 2014 Mrs ***** contacted Steele Memorial hospital to provide them with medicade information from 2009. Steele Memorial hospital filed a retroactive claim to bill the insurance for the services. The claim was denied and the hospital filed an appeal. On appeal, medicade did pay the facility claim, however the physician claim was denied. Steele Memorial hospital did notify Mrs. ***** of the denial, and notified her that the balance would have to be paid. If requested, Outsource is willing to provide itemization of the debt, copies of the medicade billing, and a detailed email conversation between Mrs ***** and Steele Memorial Hospital notifying her that the balance is owed . Outsource is willing to help ******* resolve this issue, including discussing a reasonable settlement of the balance, if she wishes to contact our office. However, the claim made by Mrs. ***** that the remaining outstanding balance is not owed is incorrect. Please let us know if you wish Outsource to submit the additional information mentioned above.
Read Complaint Details
Complaint: Calling me at work! They have no reason to call me at my work! Period!
Desired Settlement: None. Just want it to stop
Business Response: Initial Business Response /* (1000, 5, 2014/07/14) */ Contact Name and Title: ***** ********, Vice Pres Contact Phone: XXX-XXX-XXXX Contact Email: ******@outsourcerec.com Numerous attempts were made to contact ******** prior to calling her employment. This included a written letter sent to her address on 11/01/13. Outsource did contact ******** at her place of employment on 07/08/14 and was notified by her that she did not want to be contacted at work. As per the legislation governing collection agencies, Outsource will honor her request and continue collection action without further contact at the consumers place of employment. Initial Consumer Rebuttal /* (2000, 7, 2014/07/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have not received any mail from this company. Could be a USPS issue, I am not sure. I will accept the fact that they will no longer contact me at my work place and I appreciate the company honoring