Business ProfileforTanner Clinic

Saturday, October 3, 2020. I woke up with a loss of taste and smell so I found who was open on a Saturday, Tanner Clinic in Layton was the closest. I called, made a Covid test appointment, but had to be a patient there so they made me telecall with a doctor before sending out the person with the swab. They asked me to take a picture of my insurance card and submit it to them. I am a parent of a five year old and since I'm his sole provider, I had him tested too. They did not offer a choice of tests, they decided for me that we were getting a rapid test. November. I received a bill regarding my son's Covid test. Upon calling, they claimed they didn't have any insurance information on him. I said he's my dependent, he's covered under me. December. I received a bill regarding my Covid test. I called my insurance, they had yet to be billed - sixty days post test. January. I received TWO bills for both myself and my son. I called Tanner Clinic again. They claimed they had mailed my bills to my insurance but they were returned because of a wrong address. I called my insurance company again, they gave me a fax number. I called back the clinic and gave them the fax number. March. I received a phone call from Tanner Clinic regarding my delinquent bills. I told her this issue should have been resolved five months ago. She said, 'it looks like your bill was returned.' I agreed that had happened in January but that's why I called the clinic and gave them a fax number. Then she said, 'it looks like your son doesn't have any insurance.' I said we've already fixed that in November. He's my dependent on my insurance and if mine was paid how was his rejected?! Besides the fact that I shouldn't be billed at all because the government is requiring the test therefore the government is footing the bill regardless of insurance, that's what the Cares Act was for! My insurance had just gotten my son's bill that morning. 153 days later. $390 for both tests.