Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Steals.com?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Steals.com

Phone: (801) 210-0304 View Additional Phone Numbers 2181 California Ave Ste 400, Salt Lake City, UT 84104 View Additional Email Addresses http://www.steals.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Steals.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Steals.com include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Steals.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 01, 2009 Business started: 03/26/2009 Business started locally: 03/26/2009 Business incorporated: 03/26/2009 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Rett Clevenger, Partner Ms. Melanie Comadena, Company Contact
Contact Information
Principal: Mr. Rett Clevenger, Partner
Business Category

Childrens & Infants Wear - Retail Maternity Clothes Scrapbooking

Alternate Business Names
Steal Network LLC

Additional Locations

  • 2181 California Ave Ste 400

    Salt Lake City, UT 84104 (801) 618-1388 (801) 326-4270 (801) 326-4272 (801) 326-4280 (801) 210-0304

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/30/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Was sold jeans that were NOT as described, and terrible quality. Inappropriate customer service response to complaint when contacted direct. Tummy trimmer denim purchased from Babysteals, by Lilac Clothing. They claimed on the website that they were jeans with compressive band that would trim the tummy 1". This was not true. The band is not compressive at all. They are maternity jeans, but that is not how they were advertised. Also, they claimed to not lose there shape. The jeans stretched out almost a full size in one wearing. When washed just one time, the seams unravelled attaching the band to the jeans and now there are huge holes in them. I want a refund and Babysteals to pay for the shipping back to their office. They offered me a refund, but only if I covered shipping, which from Canada would be half the price of the jeans. Doesn't seem fair considering I already paid for shipping to me and they lied about the jeans AND they are terrible quality.

Desired Settlement: Full refund, with babysteals paying for shipping.

Business Response: Final Consumer Response /* (2000, 5, 2013/12/30) */ The business has responded and resolved the complaint. I am satisfied and the case can be closed thanks.

5/30/2013 Advertising/Sales Issues