BBB Business Review

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Description

As a U.S. Department of State designated sponsor, Go Au Pair provides families affordable child care solutions through various Au Pair programs. Au Pair child care is a cultural exchange program with a child care component.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Go Au Pair Operations LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Go Au Pair Operations LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Go Au Pair Operations LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: April 25, 1991 Business started: 01/01/1984 Business started locally: 01/01/1984 Business incorporated: 11/01/2002 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Alexander, Marketing Director Mr. A. William Kapler, Owner Ms. Tanna Wilson, Executive Director
Contact Information
Principal: Mr. Brian Alexander, Marketing Director
Customer Contact: Ms. Tanna Wilson, Executive Director
Business Category

Child Care - In Home Nanny Service Child Care Referral

Refund and Exchange Policy
Go Au Pair's refund & exchange policy is unique to each customer's Host Family Placement Services Agreement which is reviewed and signed by the customer prior to welcoming an Au Pair in their home. The policy is based on the Au Pair program type selected by the customer.
Service Area
Nationwide
Alternate Business Names
goAUPAIR Operations LLC
Products & Services

This company brings young adults to the United States on a one year, J-1 Cultural Exchange Visa to be an au pair for Host Families. Au Pairs are in the US to perform child care tasks for the Host Family while gaining a cultural exchange experience.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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