BBB Business Review
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BBB Accredited Business since
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As a U.S. Department of State designated sponsor, Go Au Pair provides families affordable child care solutions through various Au Pair programs. Au Pair child care is a cultural exchange program with a child care component.
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A BBB Accredited Business since
BBB has determined that Go Au Pair Operations LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Go Au Pair Operations LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brian Alexander, Marketing Director Mr. A. William Kapler, Owner Ms. Tanna Wilson, Executive Director
Child Care - In Home Nanny Service Child Care Referral
Refund and Exchange PolicyGo Au Pair's refund & exchange policy is unique to each customer's Host Family Placement Services Agreement which is reviewed and signed by the customer prior to welcoming an Au Pair in their home. The policy is based on the Au Pair program type selected by the customer.
Alternate Business NamesgoAUPAIR Operations LLC
Products & Services
This company brings young adults to the United States on a one year, J-1 Cultural Exchange Visa to be an au pair for Host Families. Au Pairs are in the US to perform child care tasks for the Host Family while gaining a cultural exchange experience.