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BBB Business Review

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BBB Accredited Business since

Go Au Pair Operations LLC

Phone: (888) 287-2471 View Additional Phone Numbers 151 E 6100 S Ste 200, Murray, UT 84107 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


As a U.S. Department of State designated sponsor, Go Au Pair provides families affordable child care solutions through various Au Pair programs. Au Pair child care is a cultural exchange program with a child care component.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Go Au Pair Operations LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Go Au Pair Operations LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Go Au Pair Operations LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 25, 1991 Business started: 01/01/1984 Business started locally: 01/01/1984 Business incorporated 11/01/2002 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Alexander, Marketing Director Mr. A. William Kapler, Owner Ms. Tanna Wilson, Executive Director
Contact Information
Principal: Mr. Brian Alexander, Marketing Director
Customer Contact: Ms. Tanna Wilson, Executive Director
Business Category

Child Care - In Home Nanny Service Child Care Referral

Refund and Exchange Policy
Go Au Pair's refund & exchange policy is unique to each customer's Host Family Placement Services Agreement which is reviewed and signed by the customer prior to welcoming an Au Pair in their home. The policy is based on the Au Pair program type selected by the customer.
Service Area
Alternate Business Names
goAUPAIR Operations LLC
Products & Services

This company brings young adults to the United States on a one year, J-1 Cultural Exchange Visa to be an au pair for Host Families. Au Pairs are in the US to perform child care tasks for the Host Family while gaining a cultural exchange experience.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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