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Business ProfileforAlpine Cleaning and Restoration Specialists
At-a-glance
Customer Complaints
2 complaints closed in last 3 years
1 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 180 W 500 N, North Salt Lake, UT 84054-2744
- BBB File Opened:
- 9/4/2001
- Years in Business:
- 34
- Business Started:
- 7/1/1989
- Business Started Locally:
- 7/1/1989
- Business Incorporated:
- 9/28/1995
- Accredited Since:
- 1/26/2022
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Alpine Cleaning and Restoration Specialists, Inc.
- Business Management
- Mr. Bart Caley, Director of Business Development
- Mr. Jon R. Moss, CEO/Owner
- Mr. Jon Erickson, CFO
- Mr. Randy Croall, Vice President of Human Resources
- Mr. John Mendoza, General Manager
- Mr. Zane Bagley, VP Operations
- Contact Information
Principal
- Mr. Zane Bagley, VP Operations
Customer Contact
- Mr. Zane Bagley, VP Operations
- Additional Contact Information
Phone Numbers
- (801) 479-0054Other Phone
- (801) 486-4301Other Phone
- (801) 479-0054
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Pamela P
02/01/2024
Alpine Cleaning and Restoration Specialists Response
02/02/2024
********************** did not receive this job until August. Another ****************** was on site first and was asked to stop work at which time Alpine was called. We did set drying mats that is considered specialty equipment. The drying mats did dry out the floor which saved the cost, time and labor to remove and replace the flooring. The 5% or $500 referred to is if Homeowner cancelled in the middle of work which didnt happened and doesnt apply to this job. Nor has Alpine ever charged the 5%/$500.
When Alpine showed up to the job the drywall was still wet and would need to be removed. Because of state law asbestos testing was done.The drywall did comeback positive for asbestos and would require abatement. An estimate was provided to the Homeowner. The Homeowner decided to handle it themselves. All of this was done in Aug 2023.
Alpine only billed for the work that was done. Setting the drying mats, monitoring and asbestos testing. The Adjuster informed Alpine that the estimate was approved and Homeowner was paid on this loss in Oct 2023. It wasnt until Dec 2023 that the Adjuster informed Alpine the insureds policy doesnt cover asbestos testing. All of this time we have been trying to get paid.
When someone calls our office an email is sent out saying a call came in and was transferred to a specific person. A log note is then entered into the job. There are only 3 times the ** called our office. None of the calls or emails asked to speak to any manager over the team they were working with.
Alpine will be reaching out to see if we can go over concerns and hopefully get this taken care of
Alpine Cleaning and Restoration Specialists Response
02/06/2024
I have spoke to ******************** this afternoon. Her complaint is about the amount billed. Talking with ******************** it sounds like she has had multiple companies in and out of this home. I know Alpine was asked to come out after they had asked one of these other companies not to come back. I went thru the estimate with ********************* ********************** approved everything on the estimate. ************************ policy for what ever reason did not cover the testing needed. The pricing used is from Xactimate which is the industry standard. I am wanting to work with ********************. I let her know Alpine was willing to cut the amount charged for testing in half. ******************** said she was going to talk to her Daughter and get back to me. Hopefully we can have this settled in the next day or so.
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