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          Find a Location

          Alpha Warranty Services, Inc. has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Alpha Warranty Services, Inc.

              PO Box 95790 South Jordan, UT 84095-0790

              BBB Accredited Business
            • Alpha Warranty Services, Inc.

              12166 S Redwood Rd Riverton, UT 84065-7410

              BBB Accredited Business
            • Alpha Warranty Services, Inc.

              PO Box 580 Riverton, UT 84065-0580

              BBB Accredited Business
            • Alpha Warranty Services, Inc.

              2094 Myrtlewood Dr Montgomery, AL 36111-1000

            Business ProfileforAlpha Warranty Services, Inc.

            Auto Warranty Processing
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.09/5stars

            Average of 87 Customer Reviews

            Customer Complaints

            138 complaints closed in last 3 years

            65 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 6/13/2005

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Alpha Warranty Services, Inc. has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Alpha Warranty Services, Inc.

                PO Box 95790 South Jordan, UT 84095-0790

                BBB Accredited Business
              • Alpha Warranty Services, Inc.

                12166 S Redwood Rd Riverton, UT 84065-7410

                BBB Accredited Business
              • Alpha Warranty Services, Inc.

                PO Box 580 Riverton, UT 84065-0580

                BBB Accredited Business
              • Alpha Warranty Services, Inc.

                2094 Myrtlewood Dr Montgomery, AL 36111-1000

              BBB File Opened:
              3/24/2005
              Years in Business:
              21
              Business Started:
              10/1/2002
              Business Started Locally:
              10/1/2002
              Business Incorporated:
              9/3/2004
              Accredited Since:
              6/13/2005
              Type of Entity:
              Corporation
              Business Management
              • Mr. Steve Rosenvall, CEO
              • Mr. Jeremy Lindsey, COO
              • Mr. Jeff Robinson, Operations Coordinator
              Contact Information

              Principal

              • Mr. Steve Rosenvall, CEO

              Customer Contact

              • Mark Tenney, Vice President of Marketing
              Additional Contact Information

              Fax Numbers

              • (801) 571-8964
                Primary Fax

              Phone Numbers

              Customer Complaints

              138 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/01/2024

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              I want to express my dissatisfaction with the recent denial of my warranty claim by Alpha Warranty Services. The denial pertains to the failure of my turbocharger, which, according to the terms outlined in the policy agreement, should have been covered.Upon encountering issues with my vehicle's turbocharger, I promptly sought diagnostics from a certified mechanic. The results unequivocally pointed to a worn wastegate linkage, an internal component vital to the turbocharger's operation.As outlined in the warranty policy provided by Alpha Warranty Services, coverage extends to all internally lubricated OEM parts of the turbocharger. Additionally, the policy specifies that the turbocharger case itself is covered if damaged by an internally lubricated part of the turbocharger.In light of these provisions, I reasonably expected my claim to be honored, entitling me to the repair or replacement of the turbocharger without financial burden. However, to my dismay, Alpha Warranty Services denied my claim, citing reasons that directly contradict the policy agreement.This denial not only disregards the explicit terms of the warranty but also raises concerns regarding the transparency and fairness of Alpha Warranty Services' practices. It appears that they selectively interpret policy language to evade their obligations and deny legitimate claims.This experience has left me deeply dissatisfied and disillusioned with Alpha Warranty Services' handling of warranty claims. I am hereby lodging a formal complaint and requesting a thorough review of my claim. Alpha Warranty Services must adhere to the terms of the policy agreement and fulfill their contractual obligations to provide coverage for the repair or replacement of the turbocharger.
              Read More

              Customer Reviews

              87 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              shawn b

              03/13/2024

              extended warranty was purchased on 1/08/2024it was priority one unlimited with surcharges 4wd and turbos and my turbos went out on 2/22/2024 took it to the dealership and they filling a claim on 2/28/2024 and it took they over two weeks for them to say they would honor the warranty and now they won't cover the full price of the turbos and if you call them they hung up on you or are rude not a company I would wanna to buy a Warranty from again

              Alpha Warranty Services, Inc. Response

              03/15/2024

              Dear **********************, After reviewing your claim, we can confirm that the $3,219.68 Alpha Warranty Services will pay for your repair was authorized in accordance with the terms outlined in your contract. The total authorization amount reflects the **** pricing and published labor times as per the auto repair industrys ALLDATA labor guide. We aim to ensure that our customers receive fair and transparent coverage for their vehicle repairs. However, we regret any misunderstanding regarding the coverage of the full price of the turbo. It's important to note that while certain items and services may be covered under your service contract, there are limitations to coverage, particularly in cases where replacement parts are considered betterment. Unfortunately, the contract does not cover the full cost of parts that exceed the terms outlined in the contract. Regarding your experience with our customer service team, we apologize if you encountered any rudeness or difficulty when reaching out to us. We strive to provide courteous and helpful assistance to all our customers, and we take your feedback seriously. Rest assured, after reviewing the audio recordings of your interactions with our team, we will address any concerns regarding the conduct of our representatives to ensure a positive experience for all our customers. If you have any further questions or concerns, please do not hesitate to reach out to us directly. We are committed to resolving this issue to your satisfaction and providing the support you need. We value your business and hope to restore your confidence in our services.

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