This business is not BBB accredited.

Satellite Services Utah, LLC

Phone: (801) 210-9202 1868 N Hill Field Rd Ste 105, Layton, UT 84041 ! Satellite Services Utah, LLC is Believed to Be Out of Business !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Satellite Services Utah, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 14, 2012 Business started: 06/07/2011 Business started locally: 06/07/2011 Business incorporated 06/07/2011 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Chris Witt, Owner
Contact Information
Principal: Mr. Chris Witt, Owner
Business Category

Cable TV, Internet & Telephone Installation Service Television - Cable, CATV & Satellite

Additional Locations


    1868 N Hill Field Rd Ste 105

    Layton, UT 84041 (801) 210-9202


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/10/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Paid for service through partner of Satellite Services, never showed up for installation. No one answers when I or their partner calls. I am a PhD student that requires internet service. Hughesnet referred my internet install to Satellite Services who agreed to be there Friday 6/6/14 between 8 am -12 pm. They never showed up. They claim they called me at 8 am to cancel, but this is a blatant lie, I have a cell phone that logs all calls, and has caller ID. There is no call from Satellite Services. Then I was told it would be 6/12/14, an entire week late, now the case notes state it may even be 6/13 or 6/14. I cannot be without service this long in regard to my school work. Now, no one can get ahold of Satellite Services, not myself or Hughesnet, they are simply not answering the phone. Hughesnet has applied a $50 credit to my bill for the mix up on their part. Satellite Services simply blames Hughesnet, says they weren't going to be in my area, they are 6 hours away, and they are making no attempt to resolve this issue. I live in a very rural area and this is the only option for internet service I have. I feel like because they are the only option they feel they can treat me like dirt and that's ok. This is unacceptable.


9/4/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: ***** offered to buy out my Dish Network contract if allowed to install Direct TV. We agreed, but he never paid. When looking for an Internet provider, I met ***** over the phone. He could not help with Internet, but offered to buy out my Dish Network contract when I had 7 months left on it exchange for him installing Direct TV. I agreed and contacted him again with 4 months left on my contract with Dish. When I spoke with him to set up installation for Direct TV, he said he would take care of the $80 early termination fee with Dish. He said his installers would bring a check. They didn't. I had them come out again the next day because the Direct TV service wasn't working. He said the tech would bring a check. He didn't. I had ***** install Direct TV in January 2014. I have texted ***** asking for the $80 he promised. Sometimes he responds saying he forgot or that he will do it, but most of the time he ignores my texts. I think I have two or three times where he has promised to either send a check or deposit the money into my bank account. I hate to complain because I know it is hard to run a personal business, but I feel he needs to keep his word and follow through. I informed him of my decision to contact your office and hope he will come through.

Desired Settlement: I would like the promised $80.

2/13/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: Advertisement for utilizing their services offered a free gift. Gift was not received. I contacted Satellite Services Utah on about 27 Aug 2013 regarding an advertisement I saw in a local flyer offering, satellite TV, internet and phone service from various providers. The advertisement stated you could choose a free electronic gift item (several were listed) and also be entered in a monthly TV give-away. When I called to arrange for the installation of a TV/phone/internet package, I stated I would like to receive an iPod mini. I was told they were out of the iPod minis but that they had a new shipment on order and he would have one shipped directly to my address in a week or so. After a week or two, nothing arrived. I may have tried calling once, to no avail. After that I went to the office on Hill Field Rd a couple of times but no one was ever there. During one of my visits,I also met another dissatisfied customer who was also having difficulty contacting any one at this office. I just sorta gave up thinking I would ever get what was promised to me. Until now. I also serious doubt that they give a TV away every month. I would like to see a list of winners with contact information regarding this TV giveaway.

Desired Settlement: I would like to receive the item that was promised, an iPod mini. Also to receive a list of monthlyTV winners.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Satellite Services Utah, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)