This business is not BBB accredited.Find a Location
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Vivint, Inc. include:
- 3499 complaint(s) filed against business
Factors that raised the rating for Vivint, Inc. include:
- Length of time business has been operating
- Response to 3499 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2214|
|Total Closed Complaints||3499|
Additional Complaint Information
If you have a complaint with the company or would like to have a technician sent out to your home, please contact Nathan Wilcox at firstname.lastname@example.org prior to filing a BBB complaint.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||102|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628
Type of Entity
Business ManagementMr. Alex Dunn, President Mr. Josh Houser, VP Inside Sales Mr. JT Hwang, CTO Ms. Kristi Knight, VP Communications Landon Potter, Legal Assistant Mr. Nathan Wilcox, General Counsel
Burglar Alarm Systems - Dealers, Monitoring & Service Automation Consultants
Alternate Business NamesAPX Alarm Security Solutions, Inc.
According to company policy, all Vivint sales representatives and installation technicians are required to wear an identification badge that has (a) their full name, (b) a photograph, and (c) a unique identification number that can be used to look up the individual on the Vivint website.
Vivint Inc is under the same ownership as ARM Security Inc. A separate report for ARM Security Inc is available here : click here . Vivint Inc is an affiliate of Vivint Solar. A separate report is available here: click here .
Industry TipsBurglar Alarms
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview