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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Vivint, Inc. include:

  • 3404 complaint(s) filed against business

Factors that raised the rating for Vivint, Inc. include:

  • Length of time business has been operating
  • Response to 3404 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3404 complaints closed with BBB in last 3 years | 1287 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 457
Billing/Collection Issues 758
Delivery Issues 13
Guarantee/Warranty Issues 25
Problems with Product/Service 2150
Total Closed Complaints 3404

Additional Complaint Information

If you have a complaint with the company or would like to have a technician sent out to your home, please contact Nathan Wilcox at prior to filing a BBB complaint.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Vivint, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: October 21, 2002 Business started: 01/01/1999 Business started locally: 01/01/1999 Business incorporated: 12/21/1998 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity


Business Management
Mr. Alex Dunn, President Mr. Josh Houser, VP Inside Sales Mr. JT Hwang, CTO Ms. Kristi Knight, VP Communications Landon Potter, Legal Assistant Mr. Nathan Wilcox, General Counsel
Contact Information
Principal: Mr. Alex Dunn, President
Customer Contact: Mr. Nathan Wilcox, General Counsel
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Automation Consultants

Alternate Business Names
APX Alarm Security Solutions, Inc.
Additional Information

According to company policy, all Vivint sales representatives and installation technicians are required to wear an identification badge that has (a) their full name, (b) a photograph, and (c) a unique identification number that can be used to look up the individual on the Vivint website.

Business Management

Vivint Inc is under the same ownership as ARM Security Inc. A separate report for ARM Security Inc is available here : click here . Vivint Inc is an affiliate of Vivint Solar. A separate report is available here: click here .

Industry Tips
Burglar Alarms

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Industry Tips


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