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This business is not BBB accredited.

Vivint, Inc.

Find a Location

Phone: (800) 216-5232 Fax: (801) 377-4116 View Additional Phone Numbers 4931 N 300 W, Provo, UT 84604 http://www.vivint.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vivint, Inc. include:

  • Length of time business has been operating
  • Response to 3676 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3676 complaints closed with BBB in last 3 years | 1442 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 350
Billing/Collection Issues 863
Delivery Issues 37
Guarantee/Warranty Issues 25
Problems with Product/Service 2401
Total Closed Complaints 3676

Additional Complaint Information

If you have a complaint with the company or would like to have a technician sent out to your home, you are encouraged to contact Nathan Wilcox at legal@vivint.com prior to filing a BBB complaint.  Please understand that you may file a complaint with the BBB now or at any time during this process.

Customer Reviews Summary Read customer reviews

452 Customer Reviews on Vivint, Inc.
Customer Experience Total Customer Reviews
Positive Experience 188
Neutral Experience 20
Negative Experience 244
Total Customer Reviews 452

Additional Information

BBB file opened: October 21, 2002 Business started: 01/01/1999 in UT Business started locally: 01/01/1999 Business incorporated 12/21/1998 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity


Business Management
Mr. Alex Dunn, President Mr. Todd Pedersen, President Mr. Nathan Wilcox, Chief Compliance Officer
Contact Information
Principal: Mr. Alex Dunn, President
Customer Contact: Mr. Nathan Wilcox, Chief Compliance Officer
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Automation Consultants

Alternate Business Names
Vivint Smart Home
Additional Information

According to company policy, all Vivint sales representatives and installation technicians are required to wear an identification badge that has (a) their full name, (b) a photograph, and (c) a unique identification number that can be used to look up the individual on the Vivint website.

Business Management

Vivint Inc is under the same ownership as ARM Security Inc. A separate report for ARM Security Inc is available here : click here . Vivint Inc is an affiliate of Vivint Solar. A separate report is available here: click here .

Industry Tips
Burglar Alarms

Customer Review Rating plus BBB Rating Summary

Vivint, Inc. has received 3.81 out of 5 stars based on 452 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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