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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Vivint, Inc. include:

  • 3414 complaints filed against business
  • Government action(s) against business


Customer Complaints Summary Read complaint details

3414 complaints closed with BBB in last 3 years | 1252 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 457
Billing/Collection Issues 746
Delivery Issues 12
Guarantee/Warranty Issues 27
Problems with Product/Service 2171
Total Closed Complaints 3414

Additional Complaint Information

If you have a complaint with the company or would like to have a technician sent out to your home, please contact Nathan Wilcox at legal@vivint.com prior to filing a BBB complaint.

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Vivint, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

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BBB file opened: October 21, 2002 Business started: 01/01/1999 Business started locally: 01/01/1999 Business incorporated: 12/21/1998 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
www.dopl.utah.gov
Phone Number: (801) 530-6628

Type of Entity

Corporation

Business Management
Mr. Alex Dunn, President Mr. Josh Houser, VP Inside Sales Mr. JT Hwang, CTO Ms. Kristi Knight, VP Communications Landon Potter, Legal Assistant Mr. Nathan Wilcox, General Counsel
Contact Information
Principal: Mr. Alex Dunn, President
Customer Contact: Mr. Nathan Wilcox, General Counsel
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Automation Consultants

Alternate Business Names
APX Alarm Security Solutions, Inc.
Additional Information

According to company policy, all Vivint sales representatives and installation technicians are required to wear an identification badge that has (a) their full name, (b) a photograph, and (c) a unique identification number that can be used to look up the individual on the Vivint website.

Business Management

Vivint Inc is under the same ownership as ARM Security Inc. A separate report for ARM Security Inc is available here : click here . Vivint Inc is an affiliate of Vivint Solar. A separate report is available here: click here .

Industry Tips
Burglar Alarms
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Types of Complaints Handled by BBB

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BBB Complaint Process

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What government actions does BBB report on?

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