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This business is not BBB accredited.

Vivint, Inc.

Find a Location

Phone: (800) 216-5232 Fax: (801) 377-4116 View Additional Phone Numbers 4931 N 300 W, Provo, UT 84604 View Additional Email Addresses http://www.vivint.com View Additional Web Addresses


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

3506 complaints closed with BBB in last 3 years | 1259 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 458
Billing/Collection Issues 771
Delivery Issues 24
Guarantee/Warranty Issues 28
Problems with Product/Service 2224
Total Closed Complaints 3506

Additional Complaint Information

If you have a complaint with the company or would like to have a technician sent out to your home, please contact Nathan Wilcox at legal@vivint.com prior to filing a BBB complaint.

Customer Reviews Summary Read customer reviews

118 Customer Reviews on Vivint, Inc.
Customer Experience Total Customer Reviews
Positive Experience 33
Neutral Experience 2
Negative Experience 83
Total Customer Reviews 118

Additional Information

BBB file opened: October 21, 2002 Business started: 01/01/1999 Business started locally: 01/01/1999 Business incorporated 12/21/1998 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
www.dopl.utah.gov
Phone Number: (801) 530-6628

Type of Entity

Corporation

Business Management
Mr. Alex Dunn, President Mr. Josh Houser, VP Inside Sales Mr. JT Hwang, CTO Ms. Kristi Knight, VP Communications Landon Potter, Legal Assistant Mr. Nathan Wilcox, General Counsel
Contact Information
Principal: Mr. Alex Dunn, President
Customer Contact: Mr. Nathan Wilcox, General Counsel
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Automation Consultants

Alternate Business Names
APX Alarm Security Solutions, Inc.
Additional Information

According to company policy, all Vivint sales representatives and installation technicians are required to wear an identification badge that has (a) their full name, (b) a photograph, and (c) a unique identification number that can be used to look up the individual on the Vivint website.

Business Management

Vivint Inc is under the same ownership as ARM Security Inc. A separate report for ARM Security Inc is available here : click here . Vivint Inc is an affiliate of Vivint Solar. A separate report is available here: click here .

Industry Tips
Burglar Alarms
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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