This business is not BBB accredited.Additional Locations
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that <em>lowered</em> the rating for Vision Security, LLC include:
- 603 complaint(s) filed against business
- Failure to respond to 2 complaint(s) filed against business
- 9 complaint(s) filed against business that were not resolved
- Business has failed to resolve underlying cause(s) of a pattern of complaints
- Government action(s) against the business
Factors that raised the rating for Vision Security, LLC include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||265|
|Total Closed Complaints||603|
Additional Complaint Information
This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade" or that their current provider has gone out of business and Vision Security LLC will be taking over all contracts. Consumers are then being held responsible for two different contracts. While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, BBB has continued to receive complaints with the same underlying issue. If you have a complaint with the company or would like a technician sent out to your home, please contact Sean Brown at firstname.lastname@example.org prior to filing a BBB complaint.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Robert Harris, CEO Ammon Condie, Vice President of Account Creations Valerie Mendoza, Customer Service Supervisor Ms. Lynnea Syddall, Change of Service Department Manager Mr. Don Tarwater, Vice President of Customer Relations Mr. Matt Thomas, Licensing
Burglar Alarm Systems - Dealers, Monitoring & Service Security Systems Consultants
Alternate Business NamesVision Home Security LLC
Products & Services
This company is a direct marketing company associated with various alarm monitoring companies across the Country. Vision Security representatives provide in-home sales presentations and installation of several different types of home security solutions including home security equipment and monitoring.