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This business is not BBB accredited.

Vision Security, LLC

Additional Locations

Phone: (801) 812-3474 View Additional Phone Numbers 1280 S 800 E Ste 200, Orem, UT 84097 View Additional Email Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Vision Security, LLC include:

  • 367 complaint(s) filed against business
  • Failure to respond to 37 complaint(s) filed against business
  • 10 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Government action(s) against the business

Customer Complaints Summary Read complaint details

367 complaints closed with BBB in last 3 years | 18 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 179
Billing/Collection Issues 31
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 152
Total Closed Complaints 367

Additional Complaint Information

This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade" or that their current provider has gone out of business and Vision Security LLC will be taking over all contracts. Consumers are then being held responsible for two different contracts. While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, BBB has continued to receive complaints with the same underlying issue. If you have a complaint with the company or would like a technician sent out to your home, please contact Sean Brown at sbrown@lifevalued.com prior to filing a BBB complaint.

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Vision Security, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 8

Additional Information

BBB file opened: June 29, 2007 Business started: 03/14/2006 Business started locally: 03/14/2006 Business incorporated 03/14/2006 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Harris, CEO Ammon Condie, Vice President of Account Creations Valerie Mendoza, Customer Service Supervisor Ms. Lynnea Syddall, Change of Service Department Manager Mr. Don Tarwater, Vice President of Customer Relations Mr. Matt Thomas, Licensing
Contact Information
Principal: Mr. Robert Harris, CEO
Customer Contact: Valerie Mendoza, Customer Service Supervisor
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Security Systems Consultants

Alternate Business Names
Vision Home Security LLC
Products & Services

This company is a direct marketing company associated with various alarm monitoring companies across the Country. Vision Security representatives provide in-home sales presentations and installation of several different types of home security solutions including home security equipment and monitoring.

Industry Tips
Burglar Alarms

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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