BBB Business Review

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Vision Security, LLC include:

  • 617 complaint(s) filed against business
  • 9 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints
  • Government action(s) against the business

Factors that raised the rating for Vision Security, LLC include:

  • Length of time business has been operating
  • Response to 617 complaint(s) filed against business

Customer Complaints Summary Read complaint details

617 complaints closed with BBB in last 3 years | 274 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 296
Billing/Collection Issues 47
Delivery Issues 3
Guarantee/Warranty Issues 4
Problems with Product/Service 267
Total Closed Complaints 617

Additional Complaint Information

This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade" or that their current provider has gone out of business and Vision Security LLC will be taking over all contracts. Consumers are then being held responsible for two different contracts. While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, BBB has continued to receive complaints with the same underlying issue. If you have a complaint with the company or would like a technician sent out to your home, please contact Sean Brown at prior to filing a BBB complaint.

Customer Reviews Summary Read customer reviews

1 Customer Review on Vision Security, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 29, 2007 Business started: 03/14/2006 Business started locally: 03/14/2006 Business incorporated: 03/14/2006 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Robert Harris, CEO Ammon Condie, Vice President of Account Creations Valerie Mendoza, Customer Service Supervisor Mr. Dan Noble, President Ms. Lynnea Syddall, Change of Service Department Manager Mr. Don Tarwater, Vice President of Customer Relations Mr. Matt Thomas, Licensing
Contact Information
Principal: Mr. Robert Harris, CEO
Customer Contact: Valerie Mendoza, Customer Service Supervisor
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Security Systems Consultants

Alternate Business Names
Vision Home Security LLC
Products & Services

This company is a direct marketing company associated with various alarm monitoring companies across the Country. Vision Security representatives provide in-home sales presentations and installation of several different types of home security solutions including home security equipment and monitoring.

Industry Tips
Burglar Alarms

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


Industry Tips


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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