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BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

341 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 75
Billing/Collection Issues 63
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 203
Total Closed Complaints 341

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pinnacle Security, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 07, 2003 Business started: 07/01/2001 Business started locally: 07/01/2001 Business incorporated: 07/13/2001 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
www.dopl.utah.gov
Phone Number: (801) 530-6628

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Karren, General Manager Mr. Michael Brokaw, Dispute Resolutions
Contact Information
Principal: Mr. Brian Karren, General Manager
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Internet Services VOIP (Voice Over Internet Protocol) Sales & Service

Alternate Business Names
First Pinnacle Alarm First Pinnacle Alarm, Inc. Vigilon, Inc.
Additional Information

As of January 2014, Pinnacle Security has dissolved and is no longer servicing customers. They have sold all of their contracts to businesses that will be able to provide 24 hour security services.

Additional Information

In February 2013, Pinnacle Security informed BBB they will no longer be selling security services or obtaining new customers. They will continue to service and monitor any existing customers.

Business Management

Pinnacle Security and Devcon Security (which is located in Florida) are owned by Golden Gate Capital. Separate BBB Reliability Reports are available for Devcon Security at www.bbb.org. In February 2013, Protection 1 purchased select assets from Pinnacle Security including IT infrastructure and software. Protection 1 will also be leasing the current Pinnacle facility in Orem, Utah. In addition, Jared Chappell and Steve Zolman former founders of Pinnacle Security will be joining the Protection 1 management team and leading a new residential division at Protection 1. A separate report is available for Protection 1 : click here

Industry Tips
Burglar Alarms
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BBB Complaint Process

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According to information in BBB files, this business is no longer in business.