BBB Business Review
This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||203|
|Total Closed Complaints||341|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Brian Karren, General Manager Mr. Michael Brokaw, Dispute Resolutions
Burglar Alarm Systems - Dealers, Monitoring & Service Internet Services VOIP (Voice Over Internet Protocol) Sales & Service
Alternate Business NamesFirst Pinnacle Alarm First Pinnacle Alarm, Inc. Vigilon, Inc.
As of January 2014, Pinnacle Security has dissolved and is no longer servicing customers. They have sold all of their contracts to businesses that will be able to provide 24 hour security services.
In February 2013, Pinnacle Security informed BBB they will no longer be selling security services or obtaining new customers. They will continue to service and monitor any existing customers.
Pinnacle Security and Devcon Security (which is located in Florida) are owned by Golden Gate Capital. Separate BBB Reliability Reports are available for Devcon Security at www.bbb.org. In February 2013, Protection 1 purchased select assets from Pinnacle Security including IT infrastructure and software. Protection 1 will also be leasing the current Pinnacle facility in Orem, Utah. In addition, Jared Chappell and Steve Zolman former founders of Pinnacle Security will be joining the Protection 1 management team and leading a new residential division at Protection 1. A separate report is available for Protection 1 : click here