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This business is not BBB accredited.

Pinnacle Security, LLC

Find a Location

Phone: (801) 437-1020 Fax: (801) 437-1030 View Additional Phone Numbers 1290 Sandhill Rd, Orem, UT 84058 View Additional Email Addresses http://www.pinnaclesecurity.com View Additional Web Addresses ! There is an alert on Pinnacle Security, LLC !

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.

Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 6
Billing/Collection Issues 15
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 8
Total Closed Complaints 29

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pinnacle Security, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 07, 2003 Business started: 07/01/2001 Business started locally: 07/01/2001 Business incorporated 07/13/2001 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Brian Karren, General Manager Mr. Michael Brokaw, Dispute Resolutions
Contact Information
Principal: Mr. Brian Karren, General Manager
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Internet Services VOIP (Voice Over Internet Protocol) Sales & Service

Alternate Business Names
First Pinnacle Alarm First Pinnacle Alarm, Inc. Vigilon, Inc.
Additional Information

As of January 2014, Pinnacle Security has dissolved and is no longer servicing customers. They have sold all of their contracts to businesses that will be able to provide 24 hour security services.

Additional Information

In February 2013, Pinnacle Security informed BBB they will no longer be selling security services or obtaining new customers. They will continue to service and monitor any existing customers.

Business Management

Pinnacle Security and Devcon Security (which is located in Florida) are owned by Golden Gate Capital. Separate BBB Reliability Reports are available for Devcon Security at www.bbb.org. In February 2013, Protection 1 purchased select assets from Pinnacle Security including IT infrastructure and software. Protection 1 will also be leasing the current Pinnacle facility in Orem, Utah. In addition, Jared Chappell and Steve Zolman former founders of Pinnacle Security will be joining the Protection 1 management team and leading a new residential division at Protection 1. A separate report is available for Protection 1 : click here

Industry Tips
Burglar Alarms

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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