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This business is not BBB accredited.

NorthStar Alarm Services, LLC

Phone: (801) 373-7827 Fax: (801) 373-4027 View Additional Phone Numbers 1280 S 800 E Ste 200, Orem, UT 84097 http://www.northstaralarm.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for NorthStar Alarm Services, LLC include:

  • 316 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for NorthStar Alarm Services, LLC include:

  • Length of time business has been operating
  • Response to 316 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

316 complaints closed with BBB in last 3 years | 129 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 96
Billing/Collection Issues 35
Delivery Issues 2
Guarantee/Warranty Issues 2
Problems with Product/Service 181
Total Closed Complaints 316

Additional Complaint Information

The company states they are anxious to resolve their customer concerns. Please contact the company directly at ben@northstaralarm.com. It is BBB policy to encourage consumers to attempt to resolve complaints with a company directly prior to contacting the BBB.

Customer Reviews Summary Read customer reviews

15 Customer Reviews on NorthStar Alarm Services, LLC
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 1
Negative Experience 1
Total Customer Reviews 15

Additional Information

BBB file opened: April 24, 2002 Business started: 12/07/2001 in UT Business started locally: 12/07/2001 Business incorporated 12/07/2001 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Jason S. Christensen, CEO Mr. Adam Bailey, Director of Sales Mr. Ben Billinglsey, VP of Customer Experience Ms. Melanie Jenkins, Customer Care Manager Dan Noble, COO
Contact Information
Principal: Mr. Jason S. Christensen, CEO
Customer Contact: Ms. Melanie Jenkins, Customer Care Manager
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service

Alternate Business Names
Northstar Alarm
Products & Services

This company provides installation and service of burglar alarms and home security systems.

Industry Tips
Burglar Alarms

Customer Review Rating plus BBB Rating Summary

NorthStar Alarm Services, LLC has received 2.95 out of 5 stars based on 15 Customer Reviews and a BBB Rating of C.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.