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This business is not BBB accredited.

AMP Security, LLC

Phone: (800) 817-3918 1261 S 820 E Ste 300, American Fork, UT 84003 View Additional Email Addresses http://www.ampsecurity.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for AMP Security, LLC include:

  • 150 complaint(s) filed against business
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for AMP Security, LLC include:

  • Length of time business has been operating
  • Response to 150 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

150 complaints closed with BBB in last 3 years | 61 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 55
Billing/Collection Issues 18
Delivery Issues 5
Guarantee/Warranty Issues 2
Problems with Product/Service 70
Total Closed Complaints 150

Additional Complaint Information

If you have a complaint with the company or would like to have a technician sent out to your home, please contact AMP by phone at 800-817-3918 or by email at customer.service@ampsecurity.com prior to filing a BBB complaint.
This company has a pattern of complaints alleging misrepresentation during initial contact with the sales representative. Complainants allege that they are told the representative is with their current provider to perform an "upgrade", were promised features that were not included and told they could cancel at any time.

While the business has responded to the BBB's concerns and stated their policy when this type of action occurs, they have not provided a plan of action or how they plan to eliminate this from happening in the future.

Customer Reviews Summary Read customer reviews

48 Customer Reviews on AMP Security, LLC
Customer Experience Total Customer Reviews
Positive Experience 29
Neutral Experience 0
Negative Experience 19
Total Customer Reviews 48

Additional Information

BBB file opened: December 20, 2011 Business started: 03/02/2009 Business started locally: 03/02/2009 Business incorporated 03/02/2009 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Meltzer, General Counsel Mr. Allen RE Bolen III, Member Mr. Dave M. Bolen, Member Mr. Brandon Jacobs, Executive Vice President Mr. Ryan C. Lee, Member
Contact Information
Principal: Mr. Michael Meltzer, General Counsel
Business Category

Burglar Alarm Systems - Dealers, Monitoring & Service Security Systems Consultants

Business Management

Dave M Bolen, Allen RE Bolen, and Ryan Lee are also listed as principals of AMP Alarm LLC and Alarm Monitoring Protection Inc. Separate BBB Business Reviews are available here:
AMP Alarm LLC : click here
Alarm Monitoring Protection Inc:
click here .

Industry Tips
Burglar Alarms

Customer Review Rating plus BBB Rating Summary

AMP Security, LLC has received 3.14 out of 5 stars based on 48 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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