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BBB Accredited Business since
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Established in 1976 Awnings Unlimited provides quality and service. We set the bar high, striving for a positive quality experience from start to finish.
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A BBB Accredited Business since
BBB has determined that Awnings Unlimited meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Awnings Unlimited include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Anthony Hayward, Regional Operations Manager Mr. Dean Hayward, Owner/President
Awnings & Canopies Carports Patio & Deck Builders Patio Design Patio Builder Patio, Porch & Deck Enclosures Patio Cover
Service AreaUtah, Wyoming
Alternate Business NamesRocky Mountain Awnings, LC
Products & Services
We specialize in patio covers, carports, pergolas, retractable awnings, both window and patio, custom drop shades and more.
3709 S 500 W Ste A
Salt Lake City, UT 84115 (801) 268-4441 (801) 392-5575 (801) 371-0901 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (801) 371-0901(Phone)
- (801) 392-5575(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I recieved an estimate for a pergola over my garage last sept 2014. Deposit of 200.00 was required.He said time for install would be around 2nd week in oct. depending on the weather...I would call the salesman off and on over periods of time when i didnt hear from them, finally got a call and email to choose brackets,chose the brackets and never heard another word.Holidays came and left,I could only leave voice msgs.at the business. Finally the 3rd week of Jan.2015 I spoke to ******* and said he had put in for a refund of my deposit, it takes 30 days...Its now the end of Feb 2015, still leaving voice msgs, still no refund of deposit.I dont normally complain about business, but this companys lack of communication and poor customer service is unacceptable in my opinion, I think the rating that they recieve from the BBB is wrong. I have tried my best to communicate with this company and still no response. I have had work done at my home previously by this company and why I chose them again, I wish this company would just stand by their word or at least just be honest about it, I'm at a loss.If my deposit was refunded I would never have contact with them again
Desired Settlement: I just want my money refunded...
Upon receiving this complaint we immediately contacted the customer and apologized for the miss-hap. Originally when she sent the cancel request the refund request mistakenly did not get sent to accounts payable. at this time I understood this transaction to be completed and her refund sent and received. she apparently attempted to contact us multiple times during our Christmas-new year 3 week break where our office is closed and we completely shutdown yearly for inventory and downtime. phones are shut off and set with a vacation message during this time. messages are checked upon return which is usually the first week of Jan. this BBB complaint was the first that I personally had heard about ****** not receiving her refund... as stated above we immediately contacted her, apologized and arranged for her to get refund asap! by end of that week 02/27/15. I personally spoke with ****** at this time and she stated that she would resolve the BBB complaint and thanked me for the completing her complaint swiftly. at this time we believe that this issue has been resolved to the customers satisfaction.
|8/27/2013||Problems with Product/Service|