This business is not BBB accredited.

Courtright Automotive, LLC

Phone: (801) 889-1060 View Additional Phone Numbers 3310 S 500 E, South Salt Lake, UT 84106 http://www.courtrightautomotive.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Courtright Automotive, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Courtright Automotive, LLC
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: March 09, 2011 Business started: 01/25/2010 Business started locally: 01/25/2010 Business incorporated 01/25/2010 in UT
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ryan Courtright, Owner
Contact Information
Principal: Mr. Ryan Courtright, Owner
Business Category

Auto Repair & Service Auto Services


Customer Review Rating plus BBB Rating Summary

Courtright Automotive, LLC has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3310 S 500 E

    South Salt Lake, UT 84106 (801) 633-7845 (801) 953-0146 (801) 889-1060

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/23/2016 Guarantee/Warranty Issues | Read Complaint Details
X

Additional Notes

Complaint: Brought Truck in for shaking while driving and repair of parking brake handle. They replaced the transmission, reverse light switch, and welded a new parking brake handle on as well as spring for the parking brake handle. The truck did not start at their shop. They jumped it and it started. After driving away, parking, turning off the car, and then coming back out to the car it did not start. I had it towed back to courtright at my expense. This happened once more. After having it towed back the second time I'm told it's ready to be picked up and when I go to pick it up it doesn't start. They then say that they looked at the truck and call me days later to tell me that they don't know what's wrong and I should have it towed to the Toyota dealership. They tell me that if they figure that they were the cause of the Truck not starting up they will reimburse me the cost of towing. The Toyota dealership finds an exposed wiring laying across the parking brake handle that was causing the truck not to turn over. They insulate and move the wire into place and the truck is back to normal. As a side not the truck never had an issue starting prior to bringing it into Courtright.

Desired Settlement: Reimbursement of 2.) $75 charge to have 4runner towed from Courtright to ***** ** ****** Toyota dealership in Murray 3.) $250.80 charge from ***** ** ****** Toyota Dearlship to get the 4runner running (inspection, wire insulation, and placing wire in correct spot)

Business Response: Dear ****,

Please call me with a credit card or stop in to pick up a check.

Thanks
 Ryan C*********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Courtright Automotive, LLC
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
Fusion Chart
Fusion Chart