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          Suspension Connection has 1 locations, listed below.

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            Business ProfileforSuspension Connection

            New Auto Parts

            Additional business information

            Additional Info:
            Kelly R. Davis is also listed as a principal of Tuff Country, Inc. A separate BBB report is available for Tuff Country, Inc.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.24/5stars

            Average of 34 Customer Reviews

            Customer Complaints

            218 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            BBB File Opened:
            9/30/2005
            Years in Business:
            22
            Business Started:
            10/1/2001
            Business Started Locally:
            10/1/2001
            Business Incorporated:
            9/1/1999
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Daystar Products International, Inc.
            Related Businesses
            Business Management
            • Mr. Kelly R. Davis, General Manager
            • Mr. Ray Fundora, President
            Contact Information

            Principal

            • Mr. Kelly R. Davis, General Manager
            • Mr. Ray Fundora, President
            Additional Contact Information

            Fax Numbers

            • (801) 280-2896
              Primary Fax

            Email Addresses

            Customer Complaints

            218 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/27/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            Ordered a arb twin air compressor that was on sale. The sale and process went through. Money was pulled from my account. They returned the product after it was processing. The website said it had one left and I got the last one. Went back to the site after the order went through and it showed full price. So I verified I did indeed order the last sale item. Never received the item. Called and talked to a guy named “Trent” he said there was nothing they could do about it. I was then referred to the manager “Dallas” after asking to speak to a manager about this situation. I have not been able to talk to “Dallas” he keeps avoiding my calls and letting it go through voicemail. I left voicemails but yet to receive any calls back from them. I have called several times. Customer service is now rejecting phone calls after I say my order number. I would really like my product that I had ordered. I have pictures and time stamps.
            Read More

            Customer Reviews

            34 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Dylan H

            02/25/2024

            These crooks are the toughest to work with because they hide behind their return policies. An item was ordered for TWO WEEKS that was in stock on their site wasn’t shipped UNTIL I asked for a return. The return was then catalogued and promised to be put back on my card. I woke up the next morning to see that at 3AM, 8 hours after my return was promised to be fulfilled, the item was rush shipped and a label was created. Kind of wild. I reached back out and was put on the line with their return processor ROSE who was no help at all. She was honestly the most unpleasant person and it showed in her general interest with her company’s customer support. She assured me no return was processed and that I didn’t speak to anyone able to do that. Forced to eat a 20% restocking fee and having to pay for the return shipping, I had to list the item on Facebook market place. AVOID THIS COMPANY

            Suspension Connection Response

            02/26/2024

            Car parts are big, heavy, oddly sized packages that require more work than other industry packages, this is why we charge fees for returns. These fees and their reasoning are in full on our website. We are sorry our return procedure was confusing.

            Local BBB

            BBB Mountain West

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