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BBB Accredited Business since

Watts Automotive Inc

Additional Locations

Phone: (801) 763-0900 716 S 500 E, American Fork, UT 84003 http://www.wattsautomotive.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Watts Automotive Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Watts Automotive Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Watts Automotive Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 06, 2002 Business started: 03/01/2002 Business started locally: 03/01/2002 Business incorporated: 03/01/2002 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Enforcement
210 N 1950 W, Salt Lake City UT 84134
http://dmv.utah.gov/
Phone Number: (801) 297-2600

Type of Entity

Corporation

Business Management
Mr. Bret Watts, President Mr. Richard Watts, Vice President
Contact Information
Principal: Mr. Bret Watts, President
Business Category

Auto Dealers - Used Cars


Additional Locations

  • 716 S 500 E

    American Fork, UT 84003 (801) 763-0900

  • PO Box 1150

    American Fork, UT 84003

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

12/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Bought a truck 2,000 miles sight unseen. Was reassured everything is in good working order. When arrived it was not. I bought this truck from ***** automotive sight unseen from 2000 miles away. I was very leary of doing so but was convinced by *****, my sales guy, that the truck was fully serviced and 100% in working order. I asked many specific questions about the truck and what kind of service was done and what their protocol was on used trucks. ***** assured me this truck was 100%. When it arrived I was very happy with the condition of the truck and was happy with my purchase until the first snow. Now this is a big 4 wheel drive truck. in the snow I switched to 4 wheel and nothing happened. Four wheel drive does not work. so for three days I was not able to use my truck due to four wheel drive issues. Now the truck is over shutting off due to a oil cooler failure.So it sits in the driveway and I cannot use it at all. I use this truck for work and everyday it does not work, I lose $$. I have talked with several people including *****, ***** the mechanic, and various others and the comments are, "we will get you fixed up" and nothing happens! If I bought the truck there and did not do my homework, shame on me, but that is not the case here. I trusted ***** and Watts to sell me a good running truck from the start, and well this is not the case. All I get is, someone will call you back and no one every does! They were supposed to send parts out, and never did! I understand that I bought the truck "as is" but I paid top dollar for the truck and trusted ***** to sell me a 100% functioning truck, and well it sits in the driveway!!

Desired Settlement: What I want is a new OEM Ford oil cooler ($300) and the diagnosis of why the 4 wheel drive does not work, at there cost, and the parts to fix it. I will pay for the labor to install.....

Business Response: Initial Business Response /* (1000, 5, 2014/12/18) */ Contact Name and Title: **** ***** pres Contact Phone: XXXXXXXXXX Contact Email: *********@hotmail.com We sent the $300 part to ****** and have been in communication with him.

7/11/2012 Problems with Product/Service