BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Murray Auto Sales, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Murray Auto Sales, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Motor Vehicle Enforcement
210 N 1950 W, Salt Lake City UT 84134
Phone Number: (801) 297-2600
Type of Entity
Business ManagementMr. Sam Saif, Owner
Auto Dealers - Used Cars
4315 S State St
Murray, UT 84107 (801) 265-8888 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Paid 1500 dollars for a down payment, it never got put towards car or loan. August 2012 I purchased my car from Murray Auto Sales. I used my Lexus as a trade in, and they also wanted me to put $1500 down. I only was able to pay $500 up front and made 4 more payments of $250 every time I got paid the following two months. As I'm looking through my past loan payments I'm seeing that the money never got put toward the principal amount on my car. I've called and received no help.
Desired Settlement: I just want the money to go toward my car, or just refund it altogether.
Business Response: Initial Business Response /* (1000, 5, 2014/02/13) */ Contact Name and Title: *** **** General Manager Contact Phone: XXX-XXX-XXXX Contact Email: ********@hotmail.com I wish if claims or false accusations could be verified before they get posted online I don't know what this customer is talking about us not applying her $1500 toward her principle it is really not that hard all what it requires is simple first grade math and a little bit of common sense to figure this out but I will explain it as do the motor vehicle contract does explain it already. I can't disclose exact numbers publicly online without the permission of the customer however I will explain the basic math with the whole transaction and I am going to use example numbers: purchase price is $1000 plus tax license registration and all the fee the total will come to $2000 the if the customer gives $500 total down payment weather it is upfront or in payments then balance will be $1500 and then if the customer trades a free and clear trade that is paid off for $500 then the balance on the contract now is $1000 but if there is a balance on the trade lets say for $100 then the total out the door number now is $1100.00 and if ***** ***** reads her contract she will be able to relate to this 100% and if she has any questions she can contact me at my direct line XXX-XXX-XXXX and I will be more than happy to explain to her
|9/20/2012||Problems with Product/Service|
|6/22/2012||Problems with Product/Service|