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Find a Location

Kentson Car Company, LLC has 1 locations, listed below.

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    Business ProfileforKentson Car Company, LLC

    Used Car Dealers

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2450 S 500 W, Bountiful, UT 84010-7663
    BBB File Opened:
    11/20/2003
    Years in Business:
    22
    Business Started:
    9/24/2001
    Business Started Locally:
    9/24/2001
    Business Incorporated:
    9/24/2001
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. B Sulser, Owner
    Contact Information

    Principal

    • Mr. B Sulser, Owner

    Customer Contact

    • Mr. B Sulser, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/22/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    I located a vehicle on Auto Trader for sale for $24,950 a 2017 Nissan NV 3500 vin ****************. I immediately reached out to the dealer by phone and spoke with a sales rep named Brad. I told him that I was very interested in the vehicle and even discussed making the 450 mile drive to his dealership that day to complete the purchase of the vehicle. Unfortunately by the time I would have made it to the dealership they would have been closed and the following day was a Sunday. I called and texted the salesperson Brad many times asking to have additional photos/videos of the vehicle. He never provided me any additional photos or videos. I messaged him on Jan 27th, 30th, Feb 3rd and Feb 5th. He finally asked me to put a deposit down. We verbally discussed the full price of the vehicle $24,950 and I told him I would be purchasing cash. He then took a $500 payment from me on my credit card to secure the payment. He was supposed to facetime with the vehicle February 6, 2024. I continued messaging him Feb 6, Feb 12th, Feb 16th, Feb 17th, Feb 19th. It wasn't until Feb 21st when he finally Facetimed to walk the vehicle. After the call on Feb 21, 2024, I told him I wanted to purchase the van. He sent me the paperwork on the 22nd and has the price of the vehicle as $27,950. I have explained that the vehicle was listed for $24,950 when I called in on the vehicle and he confirmed the price on Feb 5th when he charged me a $500 deposit. The dealership has offered to reduce the price to $25,950 but will not sell me the vehicle for the agreed on price of $24,950. This is completely unacceptable. I am asking the company to simply honor the price they had the vehicle listed for and the price that was confirmed to me before I put a deposit down.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Mountain West

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