This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Cars Now, LLC include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for Cars Now, LLC include:
- Length of time business has been operating
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Motor Vehicle Enforcement
210 N 1950 W, Salt Lake City UT 84134
Phone Number: (801) 297-2600
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Andres Diaz, Assistant to General Manager Mr. Michael R. Pope, Principal Partner Mr. Spencer Pope, Owner
Auto Dealers - Used Cars
Alternate Business NamesCars Now Service Center
THIS LOCATION IS NOT BBB ACCREDITED
1000 N State St
Orem, UT 84057 (801) 229-2277 +801-299-CARS Directions
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Additional Phone Numbers
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|12/31/2014||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: failed to go through with the promise of exchanging a vehicle for the one I have. on July 28,2012 I exchanged my van into cars now telling them I wanted a car instead of a suv ******* said I can get you in to a 1996 Jeep Cherokee for three months then I could get a different one three months came and said I need to talk to ********* and she said we had to make our payments on time and not miss one, I paid them on time every time it was due and he would not talk to me about it he then hired a couple of receptionist and they started putting the money I was paying into another account that was not even mind so I have been paying on two different vehicles. I have added up all of my receipts and the total has come to $3681.00 plus I just made one more payment of 175.00. I have went up there and got all of the paper work and it was not even put onto my account but someone else's. Every time I go up there they say I am behind up to $700 and they call me everyday telling me they are going to take up my car if they don't get a payment and when I call them back to talk to ******* he is never in and neither is *********. I have referred people up there that has had the same problems and they DO NOT want to do anything about it but get there money. He is not a very good business man to deal with. I would highly recommend no one go through him. I feel this business should really be investigated.
Desired Settlement: He can have the car back I just want the money that has not even went into my account.
Business Response: Initial Business Response /* (1000, 13, 2013/10/29) */ Hi ********. I am unaware of how the conventional response is, but to give ****** the benefit of the doubt, I went back to look at her records and the like. When we take payments, cash especially we typically take note of them in three different places and they also get a receipt. I was told, that she was told to bring her receipts in if she had them- but she didn't. We didn't have any payments in our online system, the receipt book, or our money trackers showing her as having paid. Every customer is required to get a receipt and every customer knows that. If she isn't in the receipt book, then she never made a payment. I went back on the days she said she paid (to someone in the office) and tracked every person who paid that day and there was not one customer that paid cash on one of the days she claimed. There is no "other person" receiving her payments because she hasn't paid. I can even go back and look on our video feed and show that she hasn't come in. We are ALWAYS willing to do a trade in with current customers- but there is a policy that ****** was aware of- she had to be a steady paying customer for at least six months. We only received one payment from her in March, One in April, and then none since July. Yes, she put a lot into the car, but with interest she was where she needed to be. She says we informed her the moment we showed her as being overdue- yet she could only ever produce receipts of the times she paid that we already had in the system. we have been more than patient with her, trying to inform her of missed payments, trying to work with her, not repossessing her car yet she is making false statements that she paid when we have no record or video showing such a thing ever occurred. We also have contacted her to take the car, but she is now hiding from us, and avoiding our calls. We have been unable to reposses the vehicle when she is now MONTHS behind. She has flat out refused to pay at all- not even her current payments.
|12/28/2012||Problems with Product/Service|
|11/26/2012||Problems with Product/Service|
|6/5/2012||Problems with Product/Service|