This business is not BBB accredited.Additional Locations
Phone: (801) 392-0039 3620 Wall Ave, Ogden, UT 84405 View Additional Web Addresses
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Automatic Car Credit of Ogden include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Motor Vehicle Enforcement
210 N 1950 W, Salt Lake City UT 84134
Phone Number: (801) 297-2600
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Matt Steed, Owner
Auto Dealers - Used Cars
Alternate Business NamesAutomatic Car Credit of Logan Kramerica Auto LLC
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
|2/4/2015||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I bought a car from them a few months ago I was told it needed no work done on it, found out that it needs a lot of work all they said was sold as is I bought a car from them a while ago. When i bought the car i asked if the car needed any work, I was told that the car didn't need any mechanical work done to it. A month later, I got a job at a car dealership, when i got this job i had it run through my shop to see if it needed anything. It turns out that the car needs lots of work done to it, It needs a wheel bearing, sway bar linkage, struts, and a few other things. I bought the car under the impression that it needed none of this work done, and I was told it didn't need any of this work done. I texted the dealership's mechanic and all they told me was that it was sold "as is" so they would not do anything about it.
Desired Settlement: I would like them to either fix the issues that my car has, or I would like them to get me a vehicle that does not have these issues, or I would like my money refunded so I could get another vehicle.
Business Response: Initial Business Response /* (1000, 5, 2014/02/12) */ Contact Name and Title: ******* ***** - Owner Contact Phone: XXXXXXXXXX Contact Email: *********@autocarcredit.com I am sorry to hear you do not feel your experience was satisfactory. All of our vehicles are independently inspected for safety and emissions by a separate business we are not affiliated with and has no incentive to pass vehicles that need safety work done. I am not sure what condition these items are in currently, but I assure you they passed a safety inspection at the time it was sold. When the vehicle was sold to you, it was sold "as-is" no warranty, and was even discounted $900 for you with the understanding that you knew the vehicle had no warranty. Again sorry you don't feel positive about your experience, we are more than willing to look at switching you into another vehicle, however we will need to figure out a payoff to the financial institution which owns your loan as it has been several months and therefore too late to simply "get you a vehicle that doesn't have these issues." Thanks for letting us know your concerns!
|5/3/2013||Problems with Product/Service|