Business ProfileforVolkswagen Southtowne, Inc.

I had taken in a vehicle I recently bought from vw southtowne for an issue I had with it, I scheduled a service for it to be checked out and taken care of. I showed up for my appointment on September 29th, a technician named **** came outside to inspect the vehicle and I demonstrated for him what causes the vehicle to make the noise I was concerned about. **** had instructed me to pull into their service shop and I had sat in my vehicle for ***** minutes before being told to pull out and they couldnt do anything until the 12th of October, so I had scheduled yet another service for my vehicle on the 12th. I was told I could continue to drive my vehicle for the time being, which I had respectfully declined out of better judgement. I had given vw southtowne a call to follow up on my vehicle on the 13th of October to follow up on my service and was Informed my vehicle had not made it into the shop yet. I had given it almost a week and communicated with vw southtowne again on the 17th of October and asked how the service on my vehicle was and they stated nothing is wrong with it and it was perfectly fine. Something is clearly wrong with the vehicle, when I make sharp turns after it is warmed up it makes a violent knock/shudder.