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This Business is not BBB Accredited

Orem Mazda

(801) 226-855555 E University Pkwy, OremUT 84058-7684

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BBB Accreditation

Orem Mazda is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Orem Mazda's rating include:

  • Length of time business has been operating.

Factors that raised Orem Mazda's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Problems with Product / Service1
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
05/14/2013Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint Category: Unauthorized changes to the contract or agreement

Complaint: Loan was submitted to Wells Fargo Dealer Services wrong.
I went to Orem Mazda to co-sign a loan for my son in-law and when I arrived I found I was Primary on the loan and not secondary as a co-signer. I refused to sign the loan unless my son in-law was Primary (on top) of the loan agreement. I talked to Wells Fargo Dealer Services as they called me and advised me I was Primary not secondary as the contract I signed. I have called the dealership and spoke with ****, who told me the loan was submitted with my information secondary and that he would call Wells Fargo the next day. This was 4/2/13. I have received n o call and no answer to my e-mails. We were also told originaly the loan was with Capital One, not Wells Fargo, when I spoke with **** (finance manager)he said he decided to selecct Wells as they had less requirements as that my daughter had not sent in some paperwork, which she had three times. After talke to Wells Fargo they will not correct the error or contact the dealer as the contract had not been scanned in. Having been an auto sales person who also dealt with finance, with me on top they got a much better buy rate and were able to hold more on the backside, this was not the issue I wanted my daughter and son in-law to get the car based on their credit, not mine, had I wanted to be the primary lein holder I would have went to my credit union for a 2.99% loan. Wells Fargo states they have two weeks to scan the info in and refused to contact the dealership now they know the loan information is not the same as the contract. I feel we are getting the run around by both the Bank and the Dealership.

Business' Initial Response
Contact Name and Title: **** ****** - GM
Contact Phone: XXXXXXXXXX
Contact Email: *****
I contacted Wells Fargo Dealer Services and informed them of Mr. ******'s complaint. The Wells Fargo representative assured me that correction of the buyer/co-buyer was done on their end. The representative followed up with a phone call after the initial conversation that I had with them to tell me that they called Mr. ****** and let him know that the changes had been made on their end and that future loan statements would reflect the change. I issued letters of apology to Mr. ****** and Mr. ****** stating that I was sorry for the way we handled the financing on the vehicle that Mr. ****** purchased, and let them both know that I would personally handle any future questions or concerns involving this matter.

12/17/2013Advertising / Sales Issues

Industry Comparison| Chart

Auto Dealers - New Cars

Additional Information

BBB file opened: 07/25/2012Business started: 08/26/2009
Contact Information
Principal: Louise MacDonald (Company Contact)
Business Category

Auto Dealers - New Cars

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Map & Directions

Map & Directions

Address for Orem Mazda

55 E University Pkwy

Orem, UT 84058-7684

To | From


1 Locations

  • 55 E University Pkwy 

    Orem, UT 84058-7684(801) 226-8555

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Utah. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Orem Mazda is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 01/01/2012 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.


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