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          Find a Location

          Ken Garff has 135 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Ken Garff

              111 E Broadway Ste 900 Salt Lake Cty, UT 84111-5235

              BBB Accredited Business
            • Ken Garff

              64 E 900 S Salt Lake City, UT 84111-4415

              BBB Accredited Business
            • Ken Garff

              198 E 500 S Salt Lake City, UT 84111-3216

              BBB Accredited Business
            • Ken Garff

              575 S State St Salt Lake City, UT 84111-3521

              BBB Accredited Business
            • Ken Garff

              150 E 500 S Salt Lake City, UT 84111-3216

              BBB Accredited Business

            Business ProfileforKen Garff

            New Car Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.41/5stars

            Average of 1,880 Customer Reviews

            Customer Complaints

            316 complaints closed in last 3 years

            199 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/7/2011

            Years in Business: 92

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Sell and Service New and Used Cars and Repair vehicles that have been in traffic accidents.

            Business Details

            This is a multi-location business.

            Find a Location

            Ken Garff has 135 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Ken Garff

                111 E Broadway Ste 900 Salt Lake Cty, UT 84111-5235

                BBB Accredited Business
              • Ken Garff

                64 E 900 S Salt Lake City, UT 84111-4415

                BBB Accredited Business
              • Ken Garff

                198 E 500 S Salt Lake City, UT 84111-3216

                BBB Accredited Business
              • Ken Garff

                575 S State St Salt Lake City, UT 84111-3521

                BBB Accredited Business
              • Ken Garff

                150 E 500 S Salt Lake City, UT 84111-3216

                BBB Accredited Business
              BBB File Opened:
              11/1/1984
              Years in Business:
              92
              Business Started:
              1/1/1932
              Business Started Locally:
              1/1/1932
              Business Incorporated:
              10/8/1949
              Accredited Since:
              2/7/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Nate Wade Subaru
              • Ken Garff Volkswagen
              • Ken Garff West Valley Ford
              • Ferrari of Salt Lake City
              • Ken Garff Hyundai Southtowne
              • Jaguar Land Rover Lehi
              • Maserati of Salt Lake City
              • Jaguar Land Rover of Salt Lake
              • Ken Garff Honda Downtown
              • Ken Garff Automotive Group
              • Ken Garff Nissan of Orem
              • Ken Garff Nissan Salt Lake
              • Ken Garff West Valley Chrysler Jeep Dodge Ram
              • Ken Garff West Valley Used
              • Ken Garff Honda of Orem
              • Ken Garff Porsche
              • Mercedes-Benz of Salt Lake City
              • Ken Garff Volvo
              • Ken Garff Hyundai Downtown
              • St. George Ford Lincoln
              • Ken Garff Nissan Riverdale
              • Ken Garff Ford
              • Ken Garff Buick GMC Riverdale
              • Ken Garff Honda Riverdale
              • Ken Garff Audi
              • Ken Garff Chevrolet
              Business Management
              • Mr. John K. Garff, President
              • Ms. Angie Pehrson, Executive Assistant
              • Mr. Brett Hopkins, CEO
              • Mr. Jason Frampton, Marketing Director
              • Ms. Jenneece Hale, Executive Assistant
              Contact Information

              Principal

              • Ms. Angie Pehrson, Executive Assistant

              Customer Contact

              • Ms. Tina Bourgeois, Office Coordinator
              Additional Contact Information

              Fax Numbers

              • (801) 257-3460
                Primary Fax
              • (801) 257-3496
                Other Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              316 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/06/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              On 2/20/24 i took my Jeep here for its regular scheduled pre-paid maintenance service (oil change, tire rotation, inspection, etc).Within 15 mins of having my jeep i get a text recommending an alignment due to wear and a throttle body cleaning for ******. I asked if this was covered under my pre-paid package and why was this needed.I walked back to the service desk and was told tire wear and because we live in south ***** and if we see anything in throttle we suggest the throttle body clean. I was at 19K miles only. ****** search and educated myself and told them no, just my service plan items. Not even 15 mins later another text saying my jeep was ready. I was told 1.5 hours and this was ***** mins.I asked what they did today.He gave me the print out that showed service plan, oil and filter change and tire rotation as well as lubed items and checked vehicle points. I got to work and checked all my tires for wear, saw none and noticed the very same back right wheel plug was still in that tire, same spot as it is was plugged the week prior while on the road traveling. So how were my tires rotated as i was told and on my receipt if the tire is in the same spot. Called and asked for manager, came back in with written complaint about incident and tire plug receipt from the week prior. Was told in meeting. Some assistant took my written complaint to the ** ******************* (with all my info in it). I also called again, submitted two more e-mail complaints and came back the next day and waited 35 mins to see him. To date no one has called me,reached out at all. Submitted ****** review, got generic reply to e-mail manager, same one i did already. I pre-paid for maintenance plan, printed receipt showed you rotated my tires and service super said they did. BUT, the tire is in the same spot. No response from this place, no one will speak to me. If you pay for and get service, it should be what is paid for and on printed receipt. I don't trust any service they "say" they did now.
              Read More

              Customer Reviews

              1,880 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Annette G

              1 star

              03/20/2024

              I brought my vehicle here for a windshield washer reservoir. Was told that it would be covered by my warranty. The advisor ***** was the worst, never called me back, is a liar, impolite. They kept my vehicle over night, only to charge me $214 for a Diagnostic that it was clogged. Information I told them. This Dealership only wants to scam you out of Money. Go anywhere else.

              Local BBB

              BBB Mountain West

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