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BBB Accredited Business since

Ken Garff

Additional Locations

Phone: (801) 257-3400 Fax: (801) 257-3460 View Additional Phone Numbers 405 S Main St Ste 1200, Salt Lake City, UT 84111 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Repair vehicles that have been in traffic accidents.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ken Garff meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

57 complaints closed with BBB in last 3 years | 23 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 38
Total Closed Complaints 57

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Ken Garff
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: November 01, 1984 Business started: 01/01/1932 Business started locally: 01/01/1932 Business incorporated 10/08/1949 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Enforcement
210 N 1950 W, Salt Lake City UT 84134
Phone Number: (801) 297-2600

Type of Entity


Business Management
Ms. Angie Pehrson, John Garff's Exec. Assist Mr. Kirk Bengtzen, GM Mr. David K. Bennion, GM Mercedes-Benz Mr. Robert Benson, South Body Shop Therese Block, Finance Manager Mr. Troy Bullard, EM Honda Ogden Mr. Craig Christensen, Owner Mr. Ken Christofferson, General Manager Ms. Kim Dangerfield, GM Tri City Mr. Jason Frampton, Finance Director Mr. John K. Garff, CEO Mr. Matt Garff, Vice President Mr. Robert H. Garff, Chairman Ms. Liz Gaudia, Office Manager Mr. Greg Gleeson, GM Volvo/Jaguar Russ Hammond, Manager Mr. Ron Harvey, President Mr. Brett Hopkins, CFO Mr. Scott Howe, GM Mitsubishi/Hyundai Mr. Carlos Igelesias, EM Honda of Orem Mr. Dave Ingalls, GM P, A, VW Mr. Doug Johnson, GM Saab Ms. Wendy Johnson, Company Contact Mr. Bryan Knight, Manager Mr. Tony Kraatz, Company Contact Mr. Howard Lowe, Corporate Controller Mr. Chad Nalder, Service Manager Mr. Ed Pasquale, Volvo/Mitsubishi Southtow Mr. Wayne Petersen, GM-Honda Orem/ Downtown Rhett Prows, EM Honda Downtown Mr. Chad Rigby, GM-WV Used & Jeep/Dodge Mr. Randy Sandstrom, Company Contact Mr. Will Schaerr, GM Volvo/Jaguar Mr. Tyler Slade, GM Nissan of Orem Mr. Bill Snape, GM American Fork Mr. Todd Snow, GM Nissan Ogden Mr. Mark Tetzalff, GM Nissan of Orem Mr. Matt Thurston, General Manager Mr. Jake Torey, GM Downtown Body Shop Mr. Bob Torrey, Company Contact Mr. Brent Turley, GM Nissan of Salt Lake Mr. Sonny Valdez, GM Ogden
Contact Information
Principal: Ms. Angie Pehrson, John Garff's Exec. Assist
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Body Repair & Painting Auto Repair & Service Towing - Automotive Engines - Rebuild & Exchange Auto & Truck Brokers

Alternate Business Names
Auto Select St George Ford LC Garff Enterprises, Inc. Garff Park City, LLC Garff Tri-City, LLC Garff-UC, LLC Ken Garff Audi Ken Garff Automotive Group Ken Garff Body Shop - Clearfield Ken Garff Chevrolet Ken Garff Chrysler Jeep Dodge Ken Garff Collision Center Park City Ken Garff Downtown Ken Garff Downtown Body Shop Ken Garff Ford Ken Garff Ford-American Fork Ken Garff Honda Downtown Ken Garff Honda of Orem Ken Garff Honda Riverdale Ken Garff Hyundai Ken Garff Imports Ken Garff Jaquar Ken Garff Mercedes Benz Ken Garff Mitsubishi Ken Garff Mitsubishi Downtown Ken Garff Motors (Porche Audi Volkswagen) Ken Garff Nissan Ken Garff Nissan Of Orem Ken Garff Nissan of Salt Lake Ken Garff Nissan Ogden Ken Garff Odgen, LLC Ken Garff Ogden Ken Garff Pontiac Buic BMC Riverdale Ken Garff Saab Ken Garff South Body Shop Ken Garff St George Ford Ken Garff Tri City LLC Ken Garff Used Car Center Ken Garff Volvo Ken Garff West Valley Auto Center Ken Garff West Valley Chrysler Jeep Dodge Ken Garff West Valley Used Cars Ken Garff's Used Cars St George Ford St George Ford Lincoln Mercury St George Lincoln Mercury

Customer Review Rating plus BBB Rating Summary

Ken Garff has received 3.68 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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