Complaint Category: Failure to provide promised assistance or support for products or services
Complaint: This Dealership sold us a car unfortunately they sold us an insurance policy that we did not know we had signed. We purchased a vehicle from this dealership and then found that we signed a contract for insurance that we did not know about. I have taken a day off work to rectify this situation but have gotten nothing but lip service. The purchase price of the insurance is $367.04 and we have 20 days to cancel.The vehicle was purchased on Feb 18,2012 and the last response was Mar 02,2012
Business' Initial Response Contact Name and Title: **** ********** Contact Phone: ************ Contact Email: ******@gmguy.com On March 5, 2012 an email was sent to Mr. ******** at ********@MSN.COM informing him that $367.04 was sent to America First Credit Union, The credit union is the lienholder on this vehicle so the dealership is obligated to send the money to them. This amount will be applied to Mr. ********s loan. I will mail copies of the refund check to Mr. ********. Please let me know if I need to do anything further on this.
Thank you, ************** Jerry Seiner Chevrolet ************
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Complaint Category: Sales presentation misrepresented the product
Complaint: We were sold a vehicle that was advertised as a certified used car. This means to us that it was there should be no problems at sale. Not the case. As stated, this vehicle was advertised as being a certified used car, which means to us that it had been gone through with no existing problems at that time. They stated they would even give us a warranty. Originally the salesman verbally stated to us that it would be a year warranty, but then he changed it to a 30 day warranty. So this means to us that it would be anything that breaks after the sale within that 30 day period. We filled up the vehicle in a couple of days, and the gas tank didn't seem to be registering properly. We wondered if it was an anomolly. But then the next time we filled up, the same thing happened. We then called in and got an appointment, we also had another problem. We made an appointment and went in. The service manager explained that it was a gas sensor that was bad. This was not something that broke in a couple of days after we bought it, but should have been caught when they went through the vehicle to certify the car. The manager said that they would cover it under the warranty, but the warranty was a 50/50 warranty, meaning they would pay 50% of the problem. The repairs they said would be over $800.00, and so our portion would be $406.00, that we would have to pay this much to get it fixed. We paid good money for the vehicle. We paid more than we would have otherwise, with the understanding that it was a certified used car. If it were not for that, we would have gone elsewhere. We would like the problem fixed by the dealer.
Business' Initial Response Contact Name and Title: ****** ******, HR Contact Phone: XXXXXXXXXX Contact Email: *****@gmguy.com
Thank you for the letter of February 24, 2012 regarding the concerns of ****** and ***** ******. Although the warranty on the vehicle is for 50% labor and 50% parts on covered systems for the first 30 days, we are willing to offer the ******'s some additional goodwill on these items. We are contacting the ******'s today, 3/2/2012 to offer additional assistance on the repairs. The ******'s also had the opportunity to purchase an extended warranty on the vehicle, which they declined. Thank you for your assistance.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Utah. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
BBB records show the issues raised in the complaint have been resolved. Either customer confirmed the complaint has been resolved, or business confirmed the complaint has been resolved and customer did not respond to BBB correspondence informing customer that complaint will be considered resolved unless BBB hears otherwise from customer.
BBB found business made good faith effort to resolve complaint but customer not satisfied with business response
BBB found that business adequately addressed the disputed issues and made a good faith effort to resolve them; however, customer has informed BBB that he/she is not satisfied with the outcome. In some cases, business may have agreed to mediate or arbitrate the complaint but customer declined to participate in mediation/arbitration.
Customer not satisfied with business response; BBB did not find business made good faith effort to resolve complaint
BBB did not find that business adequately addressed the disputed issues and made a good faith effort to resolve them, and customer has informed BBB that he/she is not satisfied with the outcome. In some cases, customer may have agreed to mediate or arbitrate the complaint but business declined to participate in mediation/arbitration.
BBB did not receive a response from business
BBB did not receive a response from business after two attempts to contact business, and BBB communications with customer do not show that business contacted customer to resolve the complaint.
BBB cannot process complaint
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