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      Country
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          Find a Location

          Jerry Seiner Dealerships has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • Jerry Seiner Dealerships

              730 W 2100 S Salt Lake City, UT 84119-1526

            • Jerry Seiner Dealerships

              955 N 400 E North Salt Lake, UT 84054-1905

            • Jerry Seiner Dealerships

              1530 S 500 W Salt Lake City, UT 84115-5104

            • Jerry Seiner Dealerships

              10487 S Jordan Gtwy South Jordan, UT 84095-3915

            Business ProfileforJerry Seiner Dealerships

            New Car Dealers
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 13 Customer Reviews

            Customer Complaints

            6 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Jerry Seiner Dealerships has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Jerry Seiner Dealerships

                730 W 2100 S Salt Lake City, UT 84119-1526

              • Jerry Seiner Dealerships

                955 N 400 E North Salt Lake, UT 84054-1905

              • Jerry Seiner Dealerships

                1530 S 500 W Salt Lake City, UT 84115-5104

              • Jerry Seiner Dealerships

                10487 S Jordan Gtwy South Jordan, UT 84095-3915

              BBB File Opened:
              4/1/1988
              Years in Business:
              44
              Business Started:
              1/1/1980
              Business Started Locally:
              1/1/1980
              Business Incorporated:
              7/29/1999
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Jerry Seiner
              • Jerry Seiner Chevrolet, Inc
              • Jerry Seiner North Salt Lake
              • Jerry Seiner South Jordan
              • Jerry Seiner Buick GMC Truck Inc
              • Jerry Seiner Buick GMC Nissan Inc
              • Jerry Seiner Bountiful
              • Jerry Seiner Cadillac
              • Jerry Seiner Collision Center
              • Jerry Seiner Chevy Cadillac
              Business Management
              • Ms. Mary Ann Moyle, Secretary-Treasurer
              • Ms. Marcy Hartung, Human Resources Manager
              • Mr. Dustin Hartung, Service Director
              • Mr. Brandon Kempff, Service Manager
              • Mr. Ty Johnson, Store Manager
              • Ms. Dorothy C Pleshe, Customer Contact
              • Mr. Chris Hemmersmeier, President/CEO
              Contact Information

              Customer Contact

              • Ms. Marcy Hartung, Human Resources Manager
              Additional Contact Information

              Fax Numbers

              • (801) 977-4099
                Primary Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a new car

              Customer Complaints

              6 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/19/2023

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              Purchased (2) 2021 Escalade ESV vehicles from this dealer. They have had numerous problems and have had to take my ESV back to them on numerous occasions, one of issues is the front bumper pops out on both sides where the body line meets the head lights. This has been going on since new, and rips the paint off each time. The brackets are broken that holds this together, now down at the dealer for the 6th time since new. They have yet to fix the issue. I had to cancel summer vacations, because the vehicle has been in the shop now for OVER 10-weeks. I have called multiple service technicians, left voicemails and none of them have responded to my messages, nor bothered to call me back over the last 8 days. The service technicians can’t give an honest answer. 3 main items to repair, the bumper popping out now for the (6th) time. The retractable canvas shade cover broke a clip and needed to be replaced. Service technician told me 6 weeks ago, they had that part and had a tech working on the replacement that day. I needed the vehicle and asked to come pick it up the next day. Nobody called, nobody answered, or returned my calls. The air ride went out on this same vehicle, with only 30k miles. Again asked to pick up vehicle, the other tech was no longer working there. Asked again to pick up vehicle since sun shade was fixed and had a trip planned. Nope they said the suspension module is out of the vehicle and new one comes on Oct 6th (6-weeks ago). They took back the AT4 courtesy vehicle 4-weeks ago, barely put 1k miles in 7-weeks & gave me get a cheap Jeep Encompass. When you spend $250k on 2 vehicles and have chosen the top of the line Escalades for that reason, they should also be taking care and considering the customer satisfaction and quality. Have had multiple problems with this dealership since purchase, and even discussed with GM of dealership, which did nothing for resolution. Still terrible customer service, no Escalade, no resolution, no response.
              Read More

              Customer Reviews

              13 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shawna S

              01/25/2024

              They dont even deserve one star. It took them 4 months and 3 weeks to do a 3 hour job. Then they said it was fixed and when I went to check it out I found that it wasnt for the main problems it was taken in there for, and when I called them back to tell them, their response was that they forgot to do it. And this was after 7wks of my car being there. It was unbelievable. I was so upset I called the *** of the Midvale dealership, they got me loaner car after not having one for 7wks., I was promised they would do all this stuff to my car for all the inconvenience they caused me, the only thing I got free was a oil change and a wash and they waived my $100.00 deductible. Then they called to tell me it was ready but they couldnt find a windshield, They out right lied to me. I called around and found there was no problem getting one at all for my car. So I called them out on it while it was still there, he asked who I had called so I told him and he said he had called that one also and was told it would be on back order for 3- wks. Theyve already had my car for 4-mos. Whats 3- more weeks. But the fact that he lied to me about it made me wonder what else have they lied to me about. My late husband and I have purchased 4- vehicles from Jerry Seiner but this one is the last one. I really thought Cadillac stood for more, the sign of excellence, *********, sadly I was proven wrong. Im retired and live on SSD and Im a widow and I feel like I was gravely taken advantage of. Its not like they didnt get paid for the work they did. They just didnt want to do it. They did nothing they said they would do for all the inconvenience they put thought, the windshield was a big thing for me and I told them that. But they didnt do it. Now I have to pay $550.00 to get one put in, where they would have gotten a discount. The service department is terrible from management down, very dishonest people, cant believe they would lie to me. SHAME ON YOU Jerry Seiner down town!

              Jerry Seiner Dealerships Response

              02/05/2024

              Review By: ************************* *************************** Zip Code: ***** Submitted: 01/25/2024 Review ID: ****** We would like to address the concerns you raised in your recent review regarding the service experience at Jerry Seiner. We appreciate your feedback and would like to provide clarification on certain aspects of your visit.Firstly, we want to express our gratitude for entrusting us with your **** Deville during the extensive parts sourcing process. We understand the challenges this presented, and we appreciate your patience throughout the entire procedure. Your comfort and satisfaction are of the utmost importance to us.Our team worked diligently to source the necessary parts, going above and beyond to order them from ***********. We provided regular updates to keep you informed of the progress, and we are pleased to hear that our service representative was able to maintain a pleasant and communicative relationship with you throughout the process.Regarding an issue with the seat track, we want to clarify that, despite challenges with your extended warranty company, we took the initiative to cover the expenses associated with the seat track repair. Our commitment to your satisfaction goes beyond what is typically expected, and we are glad we could resolve that particular concern to your satisfaction.In regards to the cracked windshield, we regret any frustration it may have caused. We empathize with your disappointment that your extended warranty company declined coverage for the windshield replacement. Unfortunately, for the specific model of your vehicle, we exhaustively sourced options and, regrettably, found that no suitable windshields were available. We understand this added to the complexity of your service experience, and we sincerely apologize for any inconvenience it caused.As a gesture of goodwill, we went the extra mile by providing a complete detail inside and out for your vehicle.We appreciate your understanding and look forward to the opportunity to continue serving you in the future.Jerry Seiner Dealerships

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