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BBB Accredited Business sinceAdditional Locations
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A BBB Accredited Business since
BBB has determined that Doug Smith Autoplex, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Doug Smith Autoplex, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Motor Vehicle Enforcement
210 N 1950 W, Salt Lake City UT 84134
Phone Number: (801) 297-2600
Type of Entity
Business ManagementMr. Frank Smith, Credit Manager Mr. Doug Smith, Owner
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Inspection Stations Auto Repair & Service Auto Parts & Supplies - Wholesale & Manufacturers Tire Dealers
Alternate Business NamesDoug Smith Chrysler Jeep Dodge Doug Smith Kia Doug Smith Subaru Doug Smith Suzuki
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
495 E Main St
American Fork, UT 84003 (877) 495-4690 Directions
501 W Main St
American Fork, UT 84003 (801) 492-0100 (877) 445-6605 (877) 688-9022 (888) 485-8396 (888) 833-7603 Directions
523 W Main St
American Fork, UT 84003 (800) 553-3099 (877) 769-4463 (888) 581-9970 (888) 238-1696 Directions
525 W Main St
American Fork, UT 84003 (801) 492-1110 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (801) 492-0100(Phone)
- (877) 445-6605(Phone)
- (877) 688-9022(Phone)
- (888) 485-8396(Phone)
- (888) 833-7603(Phone)
Additional Web Addresses
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Lead to believe that the parts were not available that could have fixed the Car. Talked into buying the most expensive parts. Deceptive actions. Dear **** *****, I'm writing you this email to enlighten you on your service department and ask how you would feel if this happened to you or one of your family members. I have seen allot of your commercials and have a sister in law that bought a mini van from you. We are from Price Utah and have two car dealerships in town. We have used them in the past for car repairs. We have a Jeep Wrangler and a Jeep Liberty. And we are in the process of ordering a brand new Ram Eco-diesel. So the problem started when we went to start the Liberty Friday Dec 26th in the morning to head to Midway to visit family. My husband goes out to start the Jeep and the key just turned and the Jeep wouldn't start. My sons went out to check and said that the ignition was broken. Of course they came in and You Tubed the problem. Ignition Acutater switch. Easy fix, it said just need the parts and tools. I didn't feel like I could ask them to do it, because its Christmas. So I called **** Smith Auto. Since the commercials looked so friendly. Not... I talked to the parts department and they said they had that part in for 116.00 and that they had it in stock. Perfect. I had a tow truck come get the Jeep and had it taken to your dealership. Thinking that it would be an easy fix. That is were the problem turned to a nightmare. So 1200.00 and 6 days later I got my Jeep back.I also was sent to Enterprise to rent a Vehicle thinking that I would only have to have the truck for a day or too. Nope 6 days and 230.00 later. I have been left with so much disrespect for your company I can hardly explain. Why would you allow your service department be so dishonest? My Sons warned me that they would try and sell me the WHOLE steering column. And they did. I had the run around for 5 days. First ****** told me that they couldn't find just the ignition. They would try and find one from another shop. I just was told from your parts department that they had one in stock. So I got the call that they couldn't find one. That they could find a used one. I said okay. That took another day and more frustration. Then the call that the used one didn't work. We could put in a new one. Meaning the steering column at 680.00 or she could keep looking? You have an Ideal employee there. ****** knows just the right answers and had us so frustrated that what else could we do but fall in the snare and get the new steering column that we didn't need. I bet they were laughing behind our backs, since they screwed another out of towner. So long story short. 1. You just bought yourself 1200.00 worth of BAD ADVERTISEMENT. 2. I will stick to my hometown dealerships than EVER deal with your business again. 3. Purchase my BRAND NEW RAM from anyone but you. 4. NEVER recommend your business to anyone. EVER...... 5. Report your company and ****** to the BBB for fraudulent actions. I know that you think, big deal shes just one little customer. But maybe you don't really know me. Does Deer Valley ring a bell? Just saying. Well I'm sure that you will toss this email into the trash and go about making the big money from people just trying to get by. If this happens again, I will tow my vehicles back to Carbon County were I know I will be treated with honestly and respect. I just wanted to let you know that this isn't the end. I will be giving your company a review and I'm sorry if anyone else falls victim to ******. Shes really good at making you money. Even if it is dishonestly. Finally picked up my Jeep December 31st. What a nightmare. I guess we will see what kind of business owner you are if you have the decency to reply. Thank You. Another customer that has been taken advantage of, ***** ***** ************
Desired Settlement: I will pay for the actual part that needed to be replaced at 116.00 and the labor for that installation. **** ***** refund the days of the rental car that I didn't need. 4 days of refund. 150.00 Refund me the price of the steering column that I didn't even need. 684.00.
Contact Name and Title: **** ******** service manager
|12/28/2012||Problems with Product/Service|