This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Mending Shed include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for The Mending Shed include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMs. Kara Bosshardt, Owner Mr. Craig J. Palmer, Owner
Appliances - Small - Dealers Appliances - Small - Supplies & Parts Appliances - Small - Service & Repair
Alternate Business NamesThe Mending Shed Parts and Service The Mending Shed Retail TMS Services Inc
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (800) 339-9297(Phone)
- (801) 512-2148(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I ordered a replacement dishwasher silverware basket in July of 2014. It arrived damaged so I called to ask for replacement. Product code ******** damaged silverware basket arrived. I am not sure of the exact order date but I was around the beginning of July. I placed call asking for replacement part and they said they would send one right away. I was given tracking number for replacement part **********************. Product never arrived so I place a SECOND call on 7-28-14. Spoke with ******* who said she would look into the problem and get it resolved. On 8-19-14 I called again. ******* said that she would check with the post office because there records showed it had been sent. She said she would call me back, but never did. On 9-15-14 I once again called and ******* said that she would refund by VISA. This never happened. 10-1-14 I called again to question why I did receive a refund on my VISA. ******* was going to look into it and call me back within 2 hours. I never got a call from her. Although this is a minimal amount of money, it is still the principle of this that is causing me to go to this length. Very frustrating that that I should have to call this many times. Product: Genuine Whirlpool Dishwasher Silverware Basket. ********. Cost with shipping 18.94, Order number is ******, Thank you for looking into this.
Desired Settlement: Full refund on my VISA account
Read Complaint Details
Complaint: I placed an order with the company a month ago. The order has been put on hold and they have failed to respond to any of my efforts to contact them. I placed an order for some kitchenaid parts a month ago. The order was put on hold and I have yet to be charged. However, the company does not respond to my email. I have sent 3 emails trying to get information as to why it is on hold and when it will be available and have received no information and the website has not updated my order status from hold. Without a response I cannot cancel my order and get the parts from someone else.
Desired Settlement: I want my parts or the ability to cancel my order so I can get them from a reputable company.
Business Response: Initial Business Response /* (1000, 11, 2014/02/28) */ This order has been cancelled at the customer's request and we believe the issue is resolved. Initial Consumer Rebuttal /* (2000, 13, 2014/03/04) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Read Complaint Details
Complaint: On October 17, 2013, I placed an order. My order has not been shipped, and there has been no response to my phone call or e-mails. On October 17, 2013, I placed an order on mendingshed.com for replacement parts for a Victorio Strainer. The order number is XXXXXX. I paid using a credit card. Several days later, I received a call that two of the parts were back ordered, but should arrive soon. Since then, I have not heard anything, and the rest of the order has not been shipped. My order status on the website says the order is on hold.On November 9, 2013, I sent an e-mail requesting information as to when the order was expected to be shipped. I also asked if the items that were in stock could be sent. There was no reply. On December 23, I called during store hours, but no one answered. The website said they were open. I left a message and explained the situation. I also sent an e-mail the same day, again stating the situation. No one called or responded to the e-mail.
Desired Settlement: I would like all of the items that I ordered which are in stock to be sent to me now, and the parts that are back ordered to be sent as soon as possible. I should not have to pay addition shipping charges. If the two items which are back ordered cannot be sent, I would like a refund for those parts.
Business Response: Initial Business Response /* (1000, 9, 2014/01/28) */ Contact Name and Title: ******* ****** Contact Phone: XXX-XXX-XXXX Contact Email: *******@mendingshed.com We have contacted this customer on 10/17/2013 and left a message letting her know that the parts were out of stock and on back order with the manufacture. The manufacture will not have the parts back in stock until 04/30/2014, because of the 6+month delay we cancelled the customers order and invited them to reorder the parts in April if they were still needed. Our system does not have the ability to track back ordered parts for that long of a time, so we cancelled the customers order, and notified her by phone. We never took payment on this order so there was no refund due. Initial Consumer Rebuttal /* (2000, 11, 2014/02/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) We checked our records, and we were not charged for the items that were ordered. However, we will not do business with this company again. They did NOT tell me that the order was cancelled or that we could reorder in April when they left a message on my phone saying that part of the order was back ordered. They said the parts would be in soon. When I sent them an email in November asking about the order, they did not respond. Nor did they respond to an email or phone call in December. My account on the website said my order was on hold, not cancelled. This is poor customer service. Common courtesy would be to at least respond to the e-mails and phone call to let me know that the order was cancelled and that we had not been charged.