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Authorized and Certified, background and drug tested Major Appliance Service and Repair of many major brands of appliances including Whirlpool, Maytag, Amana, KitchenAid, SubZero, Wolf, Asko, LG, Marvel, Bosch, Thermador, Insinkerator and others. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Appliance Service By Paul, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Appliance Service By Paul, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: March 11, 1991 Business started: 01/01/1979 in UT Business started locally: 01/01/1979 Business incorporated 12/20/2001 in UT
Type of Entity


Business Management
Mr. Paul Dodge, President
Contact Information
Principal: Mr. Paul Dodge, President
Business Category

Appliances - Major - Service & Repair Appliances - Major - Dealers Appliances - Major - Parts & Supplies Dishwashing Machines - Dealers Refrigerators & Freezers - Dealers

Products & Services

Appliance Service By Paul, Inc. sells the following brand(s): Bosch (ACC Appliance Clearance Center only), InSinkerator household disposals, Thermador (ACC Appliance Clearance Center only)

Appliance Service By Paul, Inc. offers the following product(s): Cooktops, Dishwashers, Dryers (gas and electric), Freezers, Household garbage disposals, Induction cooktops, Ranges, Rangetops, Refrigerators, Wall ovens, Washers

Method(s) of Payment
All major credit cards, cash and checks. 
Refund and Exchange Policy
All service and parts are backed by a warranty. 
Alternate Business Names
A & J Appliance Service A And J Appliance Parts And Service ACC Appliance Clearance Center
Products & Services

This company states that it is an independent authorized service company for brands including Whirlpool, Maytag, KitchenAid, Sub Zero, Wolf, Amana, LG, Bosh, Thermador, etc. and can provide warranty service under the terms in the manufacturers warranty provided with the appliance.

Customer Review Rating plus BBB Rating Summary

Appliance Service By Paul, Inc. has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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