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BBB Business Review

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BBB Accredited Business since

West Lake Animal Hospital

Phone: (801) 966-6348 3800 W 5400 S, Taylorsville, UT 84129

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Full service veterinary hospital for dogs and cats. Same location for over 30 years. New owner, Dr. David Benson, has over 20 years of private practice experience and is known for his honest, fair, individualize and thorough approach to each patient.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that West Lake Animal Hospital meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for West Lake Animal Hospital include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on West Lake Animal Hospital
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 11, 2012 Business started: 06/11/2012 Business started locally: 06/11/2012 Business incorporated 06/11/2012 in UT
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DOPL - Professional Licensing
160 E 300 S 4th Fl, Salt Lake City UT 84111
Phone Number: (801) 530-6628

Type of Entity

Limited Liability Company (LLC)

Business Management
Dr. David L. Benson, Owner Leslie Benson, Business Contact
Contact Information
Principal: Dr. David L. Benson, Owner
Business Category

Animal Hospitals Veterinarians

Method(s) of Payment
Cash, Credit Cards, Care Credit, Check
Refund and Exchange Policy
Payment is due at time of service. Third party financing is available through Care Credit or pet insurance companies. Estimates are available for any procedure, can vary by as much as 25% from the estimated amount, and are valid for 30 days.
Service Area
Taylorsville, Kearns, West Valley, West Jordan, anywhere in Salt Lake County
Alternate Business Names
Benson Veterinary Practice, LLC West Lake Veterinary Hospital
Products & Services

General medicine, surgery, and dentistry. Ultrasound, endoscopy, advanced orthopedics referred in house or out to specialists. In house or outside referral for special procedures. In house lab, digital x-ray, and PennHIP certified.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
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