* Check out the company through the BBB, www.bbb.org.
* If finding a company online or through a local phone directory make sure you know where the company is located (physical address) and a phone number.
* When ordering ask specific questions (usually they can be found online).
o What is the florist's substitution policy if they do not have the needed flowers for an arrangement that you picked? Will they notify you or just substitute other flowers?
o What is the cut-off time for delivery on a specific date?
o What is the delivery cost? The cost may vary depending on if it is same-day delivery or the day of the week.
o If the person receiving the flowers isn't at home, what happens? Are the flowers left on the doorstep, does the florist call the intended recipient or attempt delivery at another time/date?
o Can you track the order/delivery online? Will the company email you when they are delivered?
o If the flowers are not what you believe the picture showed (if ordered online) or if you are not satisfied with the quality, what is the company's policy to resolve the problem?