This is a comment about Mercola.com. My husband ordered one of their Vitamin D tanning beds for me for Christmas. Although the outside of the box clearly states that the contents must be inspected before delivery is accepted, the UPS driver left the 60lb, 7 ft box on my front porch without knocking or ringing the doorbell (even though I was in the house). Once I found the box and opened it, I realized that my husband had ordered the wrong light. I contacted Mercola.com to find out how to exchange it for the correct light (this was a $1700 gift). I was told that they had no policy in place to have UPS pick the box up from my house nor did they offer any help whatsoever with the cost of the shipping. I had to borrow a truck from my neighbor since the box wouldn't fit into my car and take it to a UPS store. The shipping cost me $177 dollars. I called the company a week later after shipping it back and was told that although it had been received back to them, it would be another 14-21 days for them to give me my credit. Yesterday, they e-mailed me to tell me that they had credited my account but had deducted 15% for a re-stocking fee. I spoke to 4 different customer service reps at Mercola and not one of them offered to absorb even a portion of the shipping cost or to remove the 15% restocking fee. This is some of the worst customer non-service I have ever received.

bunch of boulogne !!..

I have a complaint about a business in Brick, NJ and have been bounced around the different BBB sites with no success. I purchased a combination binder/CD set for about $300. When I received the product, the binder was damaged (and was NOT shipping damage). When I got in touch with the company (American Sanskrit Institute) they wanted me to send them a further $20 for a new binder. I went back and forth with them with no success, and now the different BBB sites are bouncing me back and forth and I am unable to complain. On the main site I read that the business didn't even have to be registered for people to file a complain about them. They directed me to the Trenton BBB site. When I proceeded to fill out a complaint form, I noticed that I was back at the main site. Good going, BBB. What's the point of even having a BBB if you don't let consumers alert other consumers that a business is not trustworthy?

These points are all that we should take care of druing our holidays. Besides, we should be more careful in other things.For example, i want to find a babysitter or a housekeeper through agents such as VeryMaids Inc. All in all, five possible hassles are important in most businesses.