If you are a McAfee’s customer who had an inoperable or severely impaired PC as a result of the faulty file released, they have put together a solution for you.

Here are the steps you can take.

Step 1 – Locate a local toll free support number for your country. A qualified technician is standing by to diagnose your computer’s current status and determine the fastest way to get you up and running again.

Step 2 – If the technician can’t get your system up and running over the phone, they will get you the software to get your system up and running again. You can either download the software fix from a working PC, or they will express deliver a CD to you.

For impacted home or home office customers who have incurred costs to repair PCs as a result of the security update issue, McAfee will reimburse reasonable expenses, such as a visit to a local tech support specialist. Additionally, home or home office users whose PCs were rendered inoperable or severely impaired as a result of the security update will receive a free two-year extension of their current McAfee subscription product at no charge. This extension will appear in the “My Account” section of the McAfee Web site within the next 30 days.