I must agree. If your site is to serve as an "unbiased" review site as so claimed under their faq, then remove all the filtered reviews. By charging businesses $30,$50, $100, or more a month so they can filter out bad reviews is not a solution, but a crime to consumers. Yelp is unfair to businesses and consumers. Allow business owners to respond properly to complaints. Logarithms that they use are not working.

Hello , I called Contact the CEO:with concerns, complaints or compliments Doug Broten doug@cencal.bbb.org 559.256.6310 But he was to busy to listen to me ,going to lunch, Told me he Didnt Care 5 times, I asked him question he counld not answer again Replyed He Didnt Care.If i can give Doug Broten a Rating it would be F on his customer service. Joe Guraro 559-325-2597

yelp allows reviewers to post comments up to a few thousands of characters about my business but only allow the owner limited access to the site and 600 characters to respond to any of these thousands of characters comments. It is impossible to write a respond to a biased reviewer and tell them our story when we are so limited in voicing our side of the story. We have patients who wrote good reviews for us to post on yelp, but yelp filter them all out and only keep the negative comments in place. I have patients complaining about this. It comes to the point where I wrote the comment myself using my owner's name or according to them: business owner's tool etc but I still can not post my comments on the site that has my name on it. They simply will not post it and blame it on automated filter. I then tried to repond to each reviewer's comment, and yelp only allowed me to 600 characters. It is not even a paragraph to say anything meaningful to voice our opinion. I then went on to create a yelp ny, ny site on Yelp itself to tell them of the problem I have with their site and I also sent at least 10 emails through their contact email about this problem..still no one bothers to answer me. I then got more upset and went onto facebook and became Yelp fan on their facebook page: I wrote on their wall about the problem I have that I cant seem to respond properly to my reviewers. Both of my posts on Yelp facebook fan wall were sent to their filter and never reappeared. It is outrageously unfair and how they keep sending me emails about advertising on or using Yelp to help my business but all I see are everything that goes against my business. I am denied my freedom of speech on yelp website concerning my own business. secondly, they only keep negative comments. third, they filter out good comments from known patients of mine to get me to sign up with them. Then they wont respond to my questions and finally they do not post complaints about themselves on their own site or facebook fan page. These issues need to be addressed and they need to answer my problems. Or they should be put out of business for sabotaging small businesses that are the core of the american economy.