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Be Careful When Buying College Textbooks Online

Posted Wednesday, January 13, 2010 in Computers-Internet-Technology
by Elaine Roxane Winter

eCampus, the popular buyer and seller of college textbooks is one of the most complained about industries, according to The Kentucky Kernal.

The site, which ranked between auto dealers and Internet services, has received numerous complaints from college students ranging from difficulty reaching the company to receiving money for buying back textbooks.  

As a former college student, the best advice I can give to students is to go directly to your college bookstore and find the books you need. Granted, the beginning of the semester is always the busiest for college bookstores around the country but you're still more likely to get one-on-one customer service in a college bookstore versus buying a used textbook online.   Plus, you know exactly what you are getting in a college bookstore so there’s fewer mistakes.   

Just be careful when it comes time for buybacks.  Make sure that the books you purchased are not old editions (new editions of books come out every couple of years, so it's best to check with your professor to see if a new edition of your textbook is expected and if that is the case, the bookstore will not take it back), and no scribbles or hand-written notes in the margins especially on used textbooks.

All of these decrease the amount you get when doing buy backs.

And if used books are available, get those because they are cheaper than buying them new.    

Read the full article at The Kentucky Kernal by clicking here.

Comments

I am having difficulties with this company as well. They are giving me the hardest time returning an item that they mistakenly sent me. They so called sent me a prepaid label. And when I went to fed-ex to send it back it was not prepaid at all. Then on top of that they are telling me its gonna take up to 30 days to get my money back. I would never recommend this site to any of my college friends. There customer service sucks.
Comment By Courtney H At 1/31/2010 8:06 PM
I am also the manager of a college bookstore—one of the three eCampus.com physical stores operated in central Kentucky. I work with students everyday who are seeking out alternatives to their respective campus bookstores where books are more expensive than at our off-campus stores. We appreciate our students. Value added service doesn’t cost more at our store; it’s just how we treat our customers. When students purchase books that are not correct for any reason, they have the same return privileges as students shopping in the campus stores. Part of college should be discovery, and most students after the first semester discover that books can cost less than they do at on-campus stores. My bookstore gives back to the university, my alma mater, by selling licensed collegiate products, by sponsoring fundraising events for student organizations, by employing student workers. The student loan money students don’t spend in the first place, I guess you could say, is what we give back to the student.
Comment By Marta Tomes At 1/20/2010 11:06 PM
As the manager of a college bookstore, I can only concur. Countless times every semester I have seen dozens of tearful to upset customers that bought a textbook online only to discover it was not the edition they ordered, was the wrong title for the course, the faculty changed the book after they placed their order, the book was in terrible condition, or it didn't arrive until 4 weeks into the term. Value added service at most college bookstores means help to get the right books and returns are allowed to cover errors, faculty changes, or dropped classes. One other note; many college bookstores return any profits they make back to the school or students to help pay for more services. The online companies don't give back anything to the students or the school.
Comment By Mill Shires At 1/19/2010 10:30 AM

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