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Business Profile

Automated Teller Machines

Paramount Management Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Automated Teller Machines.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey, hope you're doing well. My name is ***** and i own a store at *********************************************************************, I've got an ATM from Paramount Management Group. For the past 3-4 months they haven't fixed it, and i been asking them to either take it away or sell it to me since they re getting sued. They said somebody suppose to be reaching me but never did could u do something for me and tell them EITHER SELL IT TO ME OR TAKE IT AWAY I AM LOSING ALOT ALOT OF CUSTOMERS BECAUSE OF THEM They do have my record of calling them every month you can ask them Thank You

    Customer Answer

    Date: 12/31/2024

    I don't have the contract because we have this machine for years but here is their ATM.

  • Initial Complaint

    Date:09/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the *** located inside of ***************** on 9/9/24 at around 11:30am. I began using the *** like I have been for the past few months (never any prior issues), and the first attempt the machine says its an error. Doesnt decline, doesnt say insufficient funds, nothing of the sort. So naturally, I try twice more just in case. Still the same issue just shows error. I walk down to another store right near that one and try their machine because it seems like there was a problem with the other one, and I enter my card like usual and when I try to withdraw cash this time around, it says insufficient funds. So at this point I know theres an issue because I hadnt gotten any money from the first machine and on the camera footage you can see me waiting around for it to disburse the cash and nothing EVER came out. So, I rush over to ***** again just to see if maybe the money came out because on my transactions it says it was a cash withdraw of $180, and obviously it wasnt there because I wouldve seen and heard it the first time. I have called the *** company about this issue and I feel like they are giving me the run around and as a stay at home mom of 2, needed that money YESTERDAY. I had been waiting on it for an entire week and I feel like someone shouldve came out, serviced the machine, and gave me my funds. Its not fair that I have to wait, contact my bank for a dispute which takes 20 DAYS to even receive anything. I dont want to wait anymore because I shouldnt HAVE to. The problem is with their machine, their error and they should fix it right away. Im stressed out because I needed that money for things for myself and my kids for the next 2 weeks and now I have no way to get ANYTHING. I will go as far as making a police report today (9/10/24) to get my money back.

Paramount Management Group is NOT a BBB Accredited Business.

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