Ecommerce
Hero Haven Card KingdomInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
A file review was performed due to the number of complaints the BBB has received for this business. Hero Haven Card Kingdom has received 9 complaints within the last 12 months. Out of the 9 complaints, 7 have been closed as “no response”, with one closed as resolved. This means Hero Haven Card Kingdom has failed to respond to BBB or address the consumer’s concerns.
Consumers Allege:
1- Placing orders online and not receiving delivery of the merchandise.
2- Unable to contact the business regarding orders and delivery issues.
3- Lack of communication regarding order status or refund requests.
BBB strongly suggests that Hero Haven Card Kingdom submits a response to the 7 complaints that have been closed as “no response” and consider reviewing your internal policies and procedures due to the increase in BBB complaints.
Alert
The business appears to have been operating as a Ecommerce shop, allowing consumers to pre-purchase high value items within a particular community involving trading cards and memorabilia. Once the consumer placed an order, no further communication was received regarding their order details or shipment of the order.
It appears the business collected the funds and did not produce or ship ordered items. The business' online presence has been discontinued in most areas, particularly selling platforms. The phone number is disconnected and mail has been returned. The previous address recorded appears to be a shopping center.
An unrelated business stated they were utilizing their contact information. Due to this combined information, BBB is unable to receive correspondence from the business addressing customer complaints, customer reviews, or concerns related to their business practices. It appears the business has shut down it's services.
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
Additional Info
Mail sent to the business on 09/13/2023 was returned by the U.S. Postal Service as Undeliverable as Addressed.
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