Camp
Next Gen CampsInformation and Alerts
Alert Details
This business has 2 alerts.
Pattern of Complaints
On August, 11, 2023, a file review was performed due to the number of complaints we have received for this business. For the three-year reporting period, Next Gen Camps has received 11 complaints. 100% of the complaints occurred within the last 12 months constituting a 100% increase.
Out of the 11 complaints, 10 have been closed as “No Response”. This means Next Gen Camps has failed to respond to BBB or address the consumer’s concerns.
Consumers Allege
1 – Not receiving promised services
2 – Failure to deliver a requested refund
3 – Misleading or Deceptive advertising
BBB strongly suggests NextGen Camps, LLC submit a response to the 10 complaints that have been closed as “No Response.” NextGen Camps, LLC should consider reviewing their internal policies and procedures due to the significant increase in BBB complaints.
Alert
On September 9, 2023, BBB investigated NextGen Camps, LLC's business practices. This investigation was prompted by a volume of unanswered complaints, advertising concerns, consumer inquires, and customer reviews.
It appears the business is a youth sports camp in which sometimes follows through with their advertising events, however majority of the consumers have issues with cancelled events and overbooked events. Offering no refunds or little communication to consumers. It is unclear the actual location of the business or how to contact the business other than listed telephone number, email, and social media outlets. Mail has not been returned, however complaints and reviews have gone unanswered.
As of October 23, 2023 the business' website has been removed. The BBB suspects the business may no longer be operating. The BBB has contacted the business via telephone, email, and U.S. Mail and still has not received a response regarding unanswered complaints. Consumer's are encouraged to file disputes with their financial institution if they're unable to receive refunds through the business.
Important Information
Believed to be out of business
According to information in BBB files, it appears that this business is no longer in business.
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