Business ProfileforTLC Plumbing, HVAC & Electrical

SUMMARY 1. TLC owes me $61.88 for the senior discounts on the two invoices (#********-1 and #********-1) that I paid in full 12/11/2023. 2. TLC needs to provide promised documentation for #********-1, #********-1, and #*******-2 that show the charges for parts and labor. DETAILS A. 12/7/2023, I called TLC and scheduled two services calls: (1) an electrician to advise if I have sufficient electrical service to switch from a gas to an electric range and to give me a quote for any electrical work that would be required to install an electric range and (2) a plumber to fix several problems. Per TLC's website ***************************************, I asked the scheduler to please note I am entitled to TLC’s 10% senior discount (age 60 or older). She acknowledged my request. B. TLC’s invoices and quotes have a subtotal, tax, and total. There are no details for the cost of parts and labor that comprise the subtotal. I’ve never seen invoices or quotes done in this manner. There’s something unsettling to see exactly $500 for the plumbing work that was done—it comes across as a number pulled out of the air. C. I called TCL on 12/12 and 12/18 and asked for detailed invoices and quote. Both times, I was told they would be emailed. I have received nothing. D. The invoice for the electrician has a subtotal of $75. This is the trip charge I was told would be charged for each booked service call. It’s clear I did not get the senior discount on this invoice. E. I doubt TLC gave me the senior discount on the plumbing invoice.