Carrie A. Hurt was named interim chief executive officer of the Council of Better Business Bureaus on January 20, 2012. The Council, located in Arlington, VA, is the international organization representing 115 Better Business Bureaus across North America, as well as home to its national programs on industry self-regulation and dispute resolution. It is the premier organization advancing marketplace trust.
Since 2003, Hurt has served as the president and chief executive officer of BBB serving Central, Coastal, Southwest Texas and the Permian Basin. She joined the Austin BBB team in 1995 as Communications Director and was named Vice President in 1998.
Under her leadership, BBB serving Central, Coastal, Southwest Texas and the Permian Basin has undergone four mergers and increased its service area from 11 to 79 counties, making it one of the largest membership organizations in Texas. BBB serving Central, Coastal, Southwest Texas and the Permian Basin is geographically the largest BBB in the state and now boasts more than 10,000 Accredited Business locations. While BBB Austin is the 17th largest BBB market, it is third in total revenue and fifth in number of Accredited Businesses.
Since being named president and CEO in 2003, BBB’s total revenue has increased 281% and, in this same timeframe, grown its assets by nearly 820%. BBB has been recognized with a Hermes Creative Award, a MarCom award and an American Marketing Association award. BBB has also been named a top workplace by the Austin American Statesman, as well as a top 50 Best Non-Profits to work for by the Non-Profit Times. In 2011, Carrie was named a Women of Influence by the Austin Business Journal. In 2009, she received the “Yellow Rose of Texas” award from Texas Governor Rick Perry, which recognizes outstanding Texas women for their significant contributions to Texas.
BBB has also been recognized internationally for excellence in all areas of BBB work, including investigations, Internet-based programs, overall operations, business development and communications. In 2009 and 2011, BBB serving Central, Coastal, Southwest Texas and the Permian Basin received the BBB Marshall A. Mott Award for excellence in outstanding communications.
Carrie served as a director on the Council of Better Business Bureau’s Board of Directors from 2006-2011 and as the Bureau Operations Committee (BOC) Chair from 2010-2011. The BOC is charged with measuring the performance and effectiveness of the 116 BBBs in the system.
Carrie was the 2005 President of the BBB Southwest Region, elected by her peers from five states. Carrie has also served on several national committees for the Council of Better Business Bureaus, including those for Finance, Board Nominations and National Membership. Carrie also chaired the Sales and Marketing committee.
Carrie is a native Texan and attended Southwest Texas State University, now Texas State University. During college, Carrie interned at KVUE-TV in Austin. After graduating with a degree in Communications, she began her broadcasting career at KHOU-TV in Houston. Carrie later moved to Beaumont, Texas and began reporting and anchoring for KJAC-TV. She won several awards for her work from the local press club including Best Investigative Reporting. In 1993, Carrie went to work for the BBB in Beaumont, where her news releases, investigations and public relations programs won numerous awards.
Carrie currently resides in Round Rock, Texas with her son, Trevor.